Sales Executive

PolicyGhar; Lucknow; On-site; INR 180,000 - 320,000; Full time

Job summary

Policy Ghar in Lucknow is seeking a customer-centric professional to assist users in choosing insurance policies and guiding them through the buying journey.

You will handle inquiries, provide policy information, offer additional products, and maintain strong relationships with clients. Training is provided if you lack an insurance background.

Qualifications

• Excellent communication and interpersonal skills.
• Accuracy and attention to detail
• Good command of English.
• Basic computer knowledge is necessary.
• Ability to communicate, present and influence effectively.

Responsibilities

• Attend calls to provide information related to insurance policies and informing about any modifications in the policy to prospective as well as current clients.
• Solicit sale of additional or new products and services.
• Examine whether the necessary changes were made in so as to resolve the customers problems.
• Cancel accounts and inform customers about claim investigation results.
• Keep the customers well-informed and satisfied every time.
• Maintain strong customer relationships.
• Keep customer transactions and interaction records including all the complaints, inquiries, comments, and actions performed.
• Send mails, newsletters, and other correspondence forms to customers.
• Protect the company reputation.
• Offer price quote information to prospective clients.

Skills

Multi-tasking

Pacify difficult customers

Verbal & non-verbal communication

Willingness to provide assistance

Approachable

Good memory

Basic typing skills

Job description

You will be the face of Policy Ghar interacting with our users directly. You will understand their requirements and recommend policies or features that are best suited for them. You will be hand holding our users in their insurance buying journey.

Also, if you are not from an insurance background, we have a rigorous training to get you up to speed.

Requirements:

• Excellent communication and interpersonal skills.
• Accuracy and attention to detail
• Good command of English.
• Basic computer knowledge is necessary.
• Ability to communicate, present and influence effectively.

Responsibilities:

• 1. Attend calls to provide information related to insurance policies and informing about any modifications in the policy to prospective as well as current clients.
• 2. Solicit sale of additional or new products and services.
• 3. Examine whether the necessary changes were made in so as to resolve the customers problems.
• 4. Cancel accounts and inform customers about claim investigation results.
• 5. Keep the customers well-informed and satisfied every time.
• 6. Maintain strong customer relationships.
• 9. Keep customer transactions and interaction records including all the complaints, inquiries, comments, and actions performed.
• 10. Send mails, newsletters, and other correspondence forms to customers.
• 11. Protect the company reputation.
• 12. Offer price quote information to prospective clients.

Skills:

• 1. Multi-tasking
• 2. Pacify difficult customers and handle their problems
• 3. Have effective verbal and non-verbal communication skills
• 4. Willingness to provide assistance
• 5. Approachable
• 6. A good memory to remember details and data
• 7. Basic typing skills