Sales Enablement Manager (R-20079)

Dun & Bradstreet; Mumbai; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

Dun- is seeking a Sales Enablement Manager to own and optimize Salesforce (SFDC) sales processes, contract and order workflows, CRM governance and enablement across the Sales and Sales Support organization.

You will partner with Sales, Sales Operations, Finance, Legal, IT and implementation partners to drive process improvements and successful CRM enhancements. Location features a hybrid setup (4 days at BKC, 1 day at Turbhe, Navi Mumbai).

Qualifications

• 6+ years of relevant experience in sales enablement or CRM operations.
• Experience driving process improvements and automation in sales processes.
• Strong understanding of lead-to-order lifecycle and pipeline reporting.
• Experience with SFDC implementations and enhancements.

Responsibilities

• Act as business and process SME for Salesforce, owning end-to-end lead, opportunity, quote, contract, order and renewal workflows.
• Own and optimize sales-side Salesforce processes to improve execution and user experience.
• Drive pipeline governance, data quality and accurate reporting for informed decisions.
• Oversee contract-to-order processes with appropriate controls around pricing, approvals and invoicing.
• Collaborate with cross-functional teams to resolve complex process and integration issues.
• Lead Salesforce administration and support across access, profiles, permissions, queues, reports and dashboards.
• Gather business requirements for Salesforce enhancements and translate into functional specs.
• Coordinate UAT, defect tracking and release sign-off; provide post-implementation support.
• Drive Salesforce adoption through training and ongoing enablement.
• Maintain SOPs, process maps, user guides and training materials.
• Manage Salesforce-to-legal system handoffs and reconciliation.
• Identify gaps and drive automation and standardization across sales processes.

Skills

Salesforce SFDC

CRM governance

UAT

Stakeholder management

Training & enablement

Process improvement

SOPs and process mapping

Education

Bachelor’s/Master’s degree in Business Administration, IT, CS, Commerce or related discipline

Tools

Jira

Job description

About the Role

The Sales Enablement Manager will own and optimize Salesforce (SFDC) sales processes, contract and order workflows, CRM governance and sales enablement practices across the Sales and Sales Support organization.

The role will serve as the business and process SME for Salesforce, ensuring effective lead and opportunity management, accurate contract-to-order execution, strong CRM governance and user adoption. The incumbent will partner closely with Sales, Sales Operations, Finance, Legal, Operations, IT and implementation partners to drive process improvements and successful CRM enhancements.

Location: (4 days - BKC & 1 day - Turbhe, Navi Mumbai)

Key Responsibilities

• Act as the business and process SME for Salesforce (SFDC), owning end-to-end lead, opportunity, quote, contract, order and renewal workflows.
• Own and optimize sales-side Salesforce processes to improve sales execution, user experience and operational efficiency.
• Drive pipeline governance, opportunity management and CRM data quality to ensure accurate reporting and decision-making.
• Oversee contract-to-order processes and ensure appropriate controls around products, pricing, approvals, payment terms, contract dates and invoice schedules.
• Partner with Sales, Sales Operations, Finance, Legal, Operations, IT and implementation partners to resolve complex process, system, contract and integration issues.
• Oversee business-side Salesforce administration and support across access, profiles, permissions, queues, workflows, reports and dashboards.
• Lead business requirements gathering for Salesforce enhancements and translate business needs into functional requirements.
• Coordinate and participate in end-to-end UAT, defect tracking, Jira story validation, release sign-off and post-implementation support.
• Drive Salesforce adoption across Sales and Sales Support through structured training, process communication and ongoing enablement.
• Own and maintain SOPs, process maps, user guides, training materials and operating controls.
• Manage Salesforce-to-legal system (Apollo) handoffs and drive issue tracking and reconciliation.
• Identify process gaps and manual workarounds and drive automation, standardization and continuous process improvements.

Key Requirements

• 6+ years of experience.
• Bachelor’s/Master’s degree in Business Administration, Information Technology, Computer Science, Commerce or a related discipline.
• Strong hands-on experience with Salesforce (SFDC) is mandatory; Salesforce certification will be an added advantage.
• Relevant experience in Sales Enablement, Sales Operations, CRM Operations or Salesforce-driven business processes.
• Strong understanding of lead-to-order processes, including lead, opportunity, quote, contract, order and renewal management.
• Experience in CRM implementations, Salesforce enhancements, business requirement gathering and UAT.
• Strong understanding of CRM governance, pipeline management, reporting and data-quality controls.
• Experience driving process improvements, automation and standardization across sales processes.
• Strong stakeholder management skills with the ability to partner with Sales, Finance, Legal, Operations, IT and implementation teams.
• Ability to independently manage projects, priorities and cross-functional business requirements.
• Strong analytical, problem-solving and decision-making skills.
• Excellent communication, presentation and training skills with the ability to drive user adoption and change.