Sales Enablement Manager (R-20079)

Dun & Bradstreet, Inc.; Mumbai; Hybrid; INR 1,800,000 - 3,000,000; Full time

Job summary

Dun & Bradstreet, Inc. seeks a Sales Enablement Manager to own and optimize Salesforce processes, contract-to-order workflows, and CRM governance across Sales and Support. You will partner with Sales, Finance, Legal, IT and implementation teams to drive improvements and user adoption.

The role focuses on end-to-end lead-to-order management, data quality, and enabling sales through structured training and effective SOPs.

Qualifications

• 6+ years of experience in Salesforce-driven roles.
• Bachelor’s or Master’s degree in a related discipline.
• Hands-on Salesforce expertise; certification is a plus.
• Experience in Sales Enablement, Sales Operations or CRM Operations.
• Strong knowledge of lead-to-order workflows and governance.
• Excellent communication and stakeholder management.

Responsibilities

• Own end-to-end SFDC lead, opportunity, quote, contract, order and renewal workflows.
• Optimize Salesforce processes to improve sales execution and data quality.
• Govern CRM data quality and provide accurate reports for decision-making.
• Oversee contract-to-order controls around products, pricing and terms.
• Collaborate with Sales, Finance, Legal, IT and partners to resolve issues.
• Manage Salesforce administration, access, reports, and dashboards.
• Gather business requirements and translate into SFDC enhancements.
• Lead end-to-end UAT, defect tracking and release sign-off.
• Drive Salesforce adoption via training and enablement programs.
• Maintain SOPs, process maps, and training materials.
• Coordinate Apollo handoffs and track reconciliation.
• Identify gaps and drive automation and standardization.

Skills

Salesforce SFDC

CRM governance

Lead-to-order

Stakeholder mgmt

Training enablement

Analytical skills

Education

Bachelor's/Master's in Business Admin/IT/CS/Commerce

Tools

Jira

Apollo

Salesforce

Job description

About the Role

The Sales Enablement Manager will own and optimize Salesforce (SFDC) sales processes, contract and order workflows, CRM governance and sales enablement practices across the Sales and Sales Support organization.

The role will serve as the business and process SME for Salesforce, ensuring effective lead and opportunity management, accurate contract-to-order execution, strong CRM governance and user adoption. The incumbent will partner closely with Sales, Sales Operations, Finance, Legal, Operations, IT and implementation partners to drive process improvements and successful CRM enhancements.

Location: (4 days - BKC & 1 day - Turbhe, Navi Mumbai)

Key Responsibilities

• Act as the business and process SME for Salesforce (SFDC), owning end-to-end lead, opportunity, quote, contract, order and renewal workflows.
• Own and optimize sales-side Salesforce processes to improve sales execution, user experience and operational efficiency.
• Drive pipeline governance, opportunity management and CRM data quality to ensure accurate reporting and decision-making.
• Oversee contract-to-order processes and ensure appropriate controls around products, pricing, approvals, payment terms, contract dates and invoice schedules.
• Partner with Sales, Sales Operations, Finance, Legal, Operations, IT and implementation partners to resolve complex process, system, contract and integration issues.
• Oversee business-side Salesforce administration and support across access, profiles, permissions, queues, workflows, reports and dashboards.
• Lead business requirements gathering for Salesforce enhancements and translate business needs into functional requirements.
• Coordinate and participate in end-to-end UAT, defect tracking, Jira story validation, release sign-off and post-implementation support.
• Drive Salesforce adoption across Sales and Sales Support through structured training, process communication and ongoing enablement.
• Own and maintain SOPs, process maps, user guides, training materials and operating controls.
• Manage Salesforce-to-legal system (Apollo) handoffs and drive issue tracking and reconciliation.
• Identify process gaps and manual workarounds and drive automation, standardization and continuous process improvements.

Key Requirements

• 6+ years of experience.
• Bachelor’s/Master’s degree in Business Administration, Information Technology, Computer Science, Commerce or a related discipline.
• Strong hands-on experience with Salesforce (SFDC) is mandatory; Salesforce certification will be an added advantage.
• Relevant experience in Sales Enablement, Sales Operations, CRM Operations or Salesforce-driven business processes.
• Strong understanding of lead-to-order processes, including lead, opportunity, quote, contract, order and renewal management.
• Experience in CRM implementations, Salesforce enhancements, business requirement gathering and UAT.
• Strong understanding of CRM governance, pipeline management, reporting and data-quality controls.
• Experience driving process improvements, automation and standardization across sales processes.
• Strong stakeholder management skills with the ability to partner with Sales, Finance, Legal, Operations, IT and implementation teams.
• Ability to independently manage projects, priorities and cross-functional business requirements.
• Strong analytical, problem-solving and decision-making skills.
• Excellent communication, presentation and training skills with the ability to drive user adoption and change.