Sales Enablement Manager (R-20079)

Eyeota; Mumbai; Hybrid; INR 1,800,000 - 3,000,000; Full time

Job summary

Eyeota in Mumbai seeks a Sales Enablement Manager to own Salesforce SFDC processes, contract and order workflows, CRM governance, and enablement across the Sales and Sales Support organization.

The role serves as the business and process SME for Salesforce, ensuring lead and opportunity management, contract-to-order execution, strong CRM governance and user adoption. Collaboration with Sales, Finance, Legal, IT and implementation partners is essential.

Qualifications

• 6+ years of experience in relevant roles.
• Bachelor's/Master's degree in Business Administration, Information Technology, Computer Science, Commerce or a related discipline.
• Strong hands-on experience with Salesforce (SFDC); certification is a plus.
• Experience in Sales Enablement, Sales Operations, CRM Operations or Salesforce-driven business processes.
• Strong understanding of lead-to-order processes (lead, opportunity, quote, contract, order, renewal).
• Experience in CRM implementations, Salesforce enhancements, and UAT.
• Strong governance, pipeline management, reporting and data-quality controls.
• Experience driving process improvements, automation and standardization across sales processes.
• Strong stakeholder management and cross-functional collaboration.
• Ability to independently manage projects, priorities and requirements.

Responsibilities

• Own end-to-end SFDC lead, opportunity, quote, contract, order and renewal workflows.
• Optimize sales-side Salesforce processes for better execution and user experience.
• Drive pipeline governance, opportunity management and CRM data quality.
• Oversee contract-to-order processes with appropriate controls around products, pricing, approvals, and invoices.
• Collaborate with Sales, Sales Ops, Finance, Legal, IT and partners to resolve issues.
• Oversee Salesforce administration and support across access, profiles, permissions, queues, workflows, reports and dashboards.
• Lead business requirements gathering for Salesforce enhancements and translate into functional requirements.
• Coordinate end-to-end UAT, defect tracking, Jira validation, release sign-off and post-implementation support.
• Drive Salesforce adoption through training, process communication and enablement.
• Maintain SOPs, process maps, user guides, and operating controls.
• Manage Salesforce-to-Apollo handoffs and reconciliations.
• Identify gaps and drive automation, standardization and continuous improvements.

Skills

CRM governance

Stakeholder management

Project management

Analytical thinking

Communication skills

Education

Bachelor's/Master's degree

Business Administration / IT / CS / Commerce

Tools

Salesforce (SFDC)

Jira

Apollo

Job description

Job Summary

The Sales Enablement Manager will own and optimize Salesforce (SFDC) sales processes, contract and order workflows, CRM governance and sales enablement practices across the Sales and Sales Support organization.

The role will serve as the business and process SME for Salesforce, ensuring effective lead and opportunity management, accurate contract-to-order execution, strong CRM governance and user adoption. The incumbent will partner closely with Sales, Sales Operations, Finance, Legal, Operations, IT and implementation partners to drive process improvements and successful CRM enhancements.

Location: (4 days - BKC 1 day - Turbhe, Navi Mumbai)

Key Responsibilities

• Act as the business and process SME for Salesforce (SFDC), owning end-to-end lead, opportunity, quote, contract, order and renewal workflows.
• Own and optimize sales-side Salesforce processes to improve sales execution, user experience and operational efficiency.
• Drive pipeline governance, opportunity management and CRM data quality to ensure accurate reporting and decision-making.
• Oversee contract-to-order processes and ensure appropriate controls around products, pricing, approvals, payment terms, contract dates and invoice schedules.
• Partner with Sales, Sales Operations, Finance, Legal, Operations, IT and implementation partners to resolve complex process, system, contract and integration issues.
• Oversee business-side Salesforce administration and support across access, profiles, permissions, queues, workflows, reports and dashboards.
• Lead business requirements gathering for Salesforce enhancements and translate business needs into functional requirements.
• Coordinate and participate in end-to-end UAT, defect tracking, Jira story validation, release sign-off and post-implementation support.
• Drive Salesforce adoption across Sales and Sales Support through structured training, process communication and ongoing enablement.
• Own and maintain SOPs, process maps, user guides, training materials and operating controls.
• Manage Salesforce-to-legal system (Apollo) handoffs and drive issue tracking and reconciliation.
• Identify process gaps and manual workarounds and drive automation, standardization and continuous process improvements.

Key Requirements

• 6+ years of experience.
• Bachelor's/Master's degree in Business Administration, Information Technology, Computer Science, Commerce or a related discipline.
• Strong hands-on experience with Salesforce (SFDC) is mandatory; Salesforce certification will be an added advantage.
• Relevant experience in Sales Enablement, Sales Operations, CRM Operations or Salesforce-driven business processes.
• Strong understanding of lead-to-order processes, including lead, opportunity, quote, contract, order and renewal management.
• Experience in CRM implementations, Salesforce enhancements, business requirement gathering and UAT.
• Strong understanding of CRM governance, pipeline management, reporting and data-quality controls.
• Experience driving process improvements, automation and standardization across sales processes.
• Strong stakeholder management skills with the ability to partner with Sales, Finance, Legal, Operations, IT and implementation teams.
• Ability to independently manage projects, priorities and cross-functional business requirements.
• Strong analytical, problem-solving and decision-making skills.
• Excellent communication, presentation and training skills with the ability to drive user adoption and change.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.