Sales Enablement Manager

Dun & Bradstreet; Mumbai; Sur place; INR 1 000 000 - 1 800 000; Plein temps

Résumé du poste

Dun & Bradstreet is seeking a Sales Enablement Manager to own Salesforce (SFDC) processes, contract-to-order workflows and CRM governance across the Sales and Sales Support teams in Mumbai, India. The role involves collaboration with Finance, Legal, IT and implementation partners to drive process improvements and adoption.

Location is onsite in Mumbai, with a multi-site structure (BKC and Navi Mumbai). The ideal candidate has 6+ years of experience and strong Salesforce expertise, with proven

Qualifications

• 6+ years of experience.
• Strong hands-on Salesforce experience mandatory; Salesforce certification is a plus.
• Experience in Sales Enablement, Sales Operations or CRM-driven processes.
• Strong lead-to-order understanding (lead, opportunity, quote, contract, order, renewal).
• Experience with CRM implementations, Salesforce enhancements and UAT.
• Strong governance, pipeline reporting and data-quality controls.

Responsabilités

• Act as the business and process SME for Salesforce (SFDC), owning end-to-end lead, opportunity, quote, contract, order and renewal workflows.
• Own and optimize Salesforce processes to improve sales execution and user experience.
• Drive pipeline governance, opportunity management and data quality for accurate reporting.
• Oversee contract-to-order processes with controls around products, pricing, approvals, dates and invoices.
• Collaborate with Sales, Sales Operations, Finance, Legal, IT and partners to resolve complex issues.
• Oversee Salesforce administration and support across access, profiles, permissions and dashboards.
• Gather business requirements for Salesforce enhancements and translate to functional specs.
• Coordinate end-to-end UAT, defect tracking, Jira story validation, release sign-off and post-implementation support.
• Drive Salesforce adoption through training and clear communication.
• Maintain SOPs, process maps, user guides and operating controls.
• Manage Salesforce-to-legal system handoffs and assist with reconciliations.
• Identify gaps and drive automation, standardization and continuous improvement.

Connaissances

Salesforce (SFDC)

CRM governance

Sales Enablement

Stakeholder management

UAT

Formation

Bachelor’s/Master’s degree in Business Admin/IT/CS/Commerce

Description du poste

Sales Enablement Manager (R-20079)

Team: Sales Support

Location: Mumbai - India

Commitment: Employee: Full Time

Workplace Type: onsite

About the Role:

The Sales Enablement Manager will own and optimize Salesforce (SFDC) sales processes, contract and order workflows, CRM governance and sales enablement practices across the Sales and Sales Support organization.

The role will serve as the business and process SME for Salesforce, ensuring effective lead and opportunity management, accurate contract-to-order execution, strong CRM governance and user adoption. The incumbent will partner closely with Sales, Sales Operations, Finance, Legal, Operations, IT and implementation partners to drive process improvements and successful CRM enhancements.

Location: (4 days - BKC & 1 day - Turbhe, Navi Mumbai)

Key Responsibilities:

• Act as the business and process SME for Salesforce (SFDC), owning end-to-end lead, opportunity, quote, contract, order and renewal workflows.
• Own and optimize sales-side Salesforce processes to improve sales execution, user experience and operational efficiency.
• Drive pipeline governance, opportunity management and CRM data quality to ensure accurate reporting and decision-making.
• Oversee contract-to-order processes and ensure appropriate controls around products, pricing, approvals, payment terms, contract dates and invoice schedules.
• Partner with Sales, Sales Operations, Finance, Legal, Operations, IT and implementation partners to resolve complex process, system, contract and integration issues.
• Oversee business-side Salesforce administration and support across access, profiles, permissions, queues, workflows, reports and dashboards.
• Lead business requirements gathering for Salesforce enhancements and translate business needs into functional requirements.
• Coordinate and participate in end-to-end UAT, defect tracking, Jira story validation, release sign-off and post-implementation support.
• Drive Salesforce adoption across Sales and Sales Support through structured training, process communication and ongoing enablement.
• Own and maintain SOPs, process maps, user guides, training materials and operating controls.
• Manage Salesforce-to-legal system (Apollo) handoffs and drive issue tracking and reconciliation.
• Identify process gaps and manual workarounds and drive automation, standardization and continuous process improvements.

Key Requirements:

• 6+ years of experience.
• Bachelor’s/Master’s degree in Business Administration, Information Technology, Computer Science, Commerce or a related discipline.
• Strong hands-on experience with Salesforce (SFDC) is mandatory; Salesforce certification will be an added advantage.
• Relevant experience in Sales Enablement, Sales Operations, CRM Operations or Salesforce-driven business processes.
• Strong understanding of lead-to-order processes, including lead, opportunity, quote, contract, order and renewal management.
• Experience in CRM implementations, Salesforce enhancements, business requirement gathering and UAT.
• Strong understanding of CRM governance, pipeline management, reporting and data-quality controls.
• Experience driving process improvements, automation and standardization across sales processes.
• Strong stakeholder management skills with the ability to partner with Sales, Finance, Legal, Operations, IT and implementation teams.
• Ability to independently manage projects, priorities and cross-functional business requirements.
• Strong analytical, problem-solving and decision-making skills.
• Excellent communication, presentation and training skills with the ability to drive user adoption and change.