Salesforce Administrator

RPM Global Business Capability Center; Chennai, Coimbatore District; On-site; INR 600,000 - 900,000; Full time

Job summary

RPM Global Business Capability Center in Chennai seeks a Salesforce Administrator to support Sales by optimizing CRM adoption, data quality, and forecasting. You will be the liaison between business stakeholders and the Salesforce/IT teams, delivering training, dashboards, and ongoing support.

Responsibilities include enhancing Sales Cloud processes, maintaining data standards, coordinating UAT, and managing BAU tickets in ServiceNow and JIRA.

Qualifications

• Certified Salesforce Admin with Sales Cloud experience.
• Strong knowledge of Salesforce configuration (page layouts, fields, record types, validation rules, flows).
• Experience with ServiceNow and JIRA ticketing and SLA awareness.
• Excellent Excel skills and ability to work with data extracts.
• Documentation skills for how-to guides, release notes, and training materials.
• Attention to detail and a controls mindset for data governance and audit trails.
• Comfort working across time zones and supporting multiple regions with differing needs.

Responsibilities

• Support sales growth initiatives by improving CRM adoption and Salesforce ways of working.
• Demonstrate and endorse standardised processes across regions/teams to increase the speed and quality of Salesforce delivery.
• Provide business-facing admin coverage for the UK and other regions following consolidation of marketing resources and reduced regional capacity.
• Partner with Sales teams, leaders, and end users to capture operational needs and translate them into scalable Salesforce solutions.
• Provide day-to-day user support for core sales activities to improve data quality and forecasting.
• Deliver end-user training and enablement to drive consistent adoption of new processes and functionality.
• Support and coordinate UAT: prepare test scripts, guide users through testing, track defects, and validate fixes.
• Manage BAU ServiceNow tickets: triage, assess impact, prioritise requests against roadmap and priorities, communicate updates.
• Own delivery support activities including QA checks, release readiness, and deployment coordination with the wider Salesforce team.
• Build and maintain sales activity, pipeline, and performance reports/dashboards to improve visibility and decision-making.
• Monitor and improve Salesforce data quality through proactive checks, user guidance, and process improvements.

Skills

Salesforce Admin certification

Sales Cloud concepts

Salesforce configuration

ServiceNow and JIRA ticketing

Excel

Documentation skills

Attention to detail & data governance

Time-zone cross-region support

Tools

ServiceNow

JIRA

Excel

Job description

Position Overview:

Supports the Sales organization by managing and optimizing Salesforce CRM to drive user adoption, improve data quality, and enable sales growth. Acts as key liaison between business stakeholders and the Salesforce team, providing user support, training, reporting, and process improvement.

Role & responsibilities

• Support sales growth initiatives by improving CRM adoption and Salesforce ways of working.


• Demonstrate and endorse standardised processes across regions/teams to increase the speed and quality of Salesforce delivery.


• Provide business-facing admin coverage for the UK and other regions following the consolidation of marketing resources and reduced regional BPO capacity.


• Partner with Sales teams, leaders, and end users to capture operational needs and translate them into scalable Salesforce solutions.


• Provide day-to-day user support for core sales activities to improve data quality and forecasting.


• Deliver end-user training and enablement to drive consistent adoption of new processes and functionality.


• Support and coordinate UAT: prepare test scripts, guide users through testing, track defects, and validate fixes.


• Manage BAU ServiceNow tickets: triage, assess impact, prioritise requests against the roadmap and agreed business priorities, and communicate updates.


• Own delivery support activities including QA checks, release readiness, and deployment coordination with the wider Salesforce team.


• Build and maintain sales activity, pipeline, and performance reports/dashboards to improve visibility and decision-making.


• Monitor and improve Salesforce data quality through proactive checks, user guidance, and process improvements.

Preferred candidate profile

• Salesforce Admin certification


• Experience with Sales Cloud concepts (Leads, Opportunities, Activities) and sales process/CRM adoption.


• Strong understanding of Salesforce configuration (page layouts, fields, record types, validation rules, flows) and when to escape to the wider Salesforce team.


• ServiceNow and JIRA ticketing experience: clear updates, good documentation, and SLA awareness.


• Strong Excel skills and comfortable working with data extracts


• Documentation skills (how-to guides, release notes, training materials).


• Attention to detail and a controls mindset (testing evidence, audit trail, data governance).


• Comfort working across time zones and supporting multiple regions with differing needs.