Sales Enablement Advisor

NTT DATA BUSINESS SOLUTIONS; Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS in Chennai is seeking a Content Manager CSC/Sales Enablement to curate and maintain artifacts within content repositories and the AI platform, ensuring materials are well organized and accessible.

You will lead collaboration with SMEs, oversee metadata, and publish content with approvals, while driving lifecycle management and quality standards across the knowledge base.

Qualifications

• A bachelors degree in communications, English or a related discipline is required; an MBA is preferred.
• Over ten years of relevant experience in content management or a similar capacity.
• Outstanding written and verbal communication skills.
• Proficiency in MS Word, PPT, and Excel.
• Strong leadership abilities.

Responsibilities

• Curate and maintain artifacts within content repositories and the AI platform, ensuring accessibility and proper categorization.
• Publish content artifacts to repositories after expert approvals and ensure metadata accuracy.
• Collaborate with SMEs across the organization to update content and maintain taxonomy.
• Manage content lifecycle, including expiration and archival procedures, and produce periodic inventory reports.
• Coordinate with IT to implement system enhancements and improve content management processes.

Skills

Leadership

Written communication

Verbal communication

Education

Bachelor's degree in communications/English or related

MBA

Tools

MS Word

PowerPoint

Excel

Job description

Content Manager CSC/Sales Enablement

The Content Manager is responsible for curating and maintaining artifacts within content repositories and the associated AI platform. This role emphasizes adherence to content repository standards and proper management of artifacts, ensuring all materials are systematically maintained, accurately categorized, readily available and accessible within the established content management framework.

Key Responsibilities

• Enhance repository development by incorporating relevant artifacts within the content management system.
• Collect and integrate relevant artifacts from various organizational channels in an efficient manner.
• Edit, proofread, and elevate content artifacts to ensure consistency and maintain high quality standards.
• Publish content artifacts to repositories after obtaining necessary expert approvals.
• Methodically categorize collateral within the knowledgebase and update it with pertinent, company-specific resources.
• Ensure accurate assignment of metadata, monitor for duplication, and confirm format compliance with established templates.
• Verify all artifacts are clearly labeled and accompanied by appropriate informational tags in accordance with sales enablement guidelines.

Content Lifecycle Management

• Demonstrates comprehensive expertise in all facets of content lifecycle.
• Manages content expiration schedules and coordinates archival procedures as required.
• Performs regular assessments of the repository to maintain accurate taxonomy tagging practices.
• Oversee and tracks content expiration timelines, collaborating proactively with subject matter experts to ensure timely updates ahead of deadlines.
• Compile periodic reports summarizing content inventory and publication metrics.

Collaboration and Additional Duties

• Develop and sustain a robust network of subject matter experts throughout the organization to facilitate effective content updates and maintenance.
• Address inquiries and engage with subject matter experts to provide continuous support.
• Work in close coordination with IT to assist in implementing system enhancements.

Preferred Candidate Profile

• A bachelors degree in communications, English or a related discipline is required; an MBA is preferred.
• Over ten years of relevant experience in content management or a similar capacity.
• Outstanding written and verbal communication skills.
• Proficiency in MS Word, PPT, and Excel.
• Strong leadership abilities.