Content Platform Administrator
Amgen Inc
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Job summary
Amgen Inc is looking for a Sr. Associate Admin for their Content Authoring Platform in Hyderabad. This role supports daily operations of platform management, ensuring compliance and user effectiveness across the content supply chain.
The ideal candidate will have over 5 years of experience in content platforms and hold a Bachelor's degree in a relevant field. Responsibilities include platform configuration, workflow monitoring, and providing user training and support.
Qualifications
- 5+ years of experience supporting content platforms or automation-enabled production processes.
- Hands-on experience with platform configuration and workflow systems.
- Strong attention to detail and ability to manage multiple priorities.
Responsibilities
- Support platform administration and content authoring tools.
- Monitor workflows and troubleshoot platform issues.
- Conduct user support and training for marketing and operations teams.
Skills
Education
Tools
Job description
The Sr. Associate, Admin Content Authoring Platform supports the daily administration and operational reliability of enterprise content authoring and automation platforms used across Amgens global content supply chain. This role enables selfservice content creation by marketers through wellconfigured platforms, reusable templates, and stable, governed workflows.
The role focuses on platform administration, template management, workflow operations, and issue resolution to ensure content authoring tools run smoothly and in alignment with operational and governance standards. The Sr. Associate partners closely with onshore business owners, content capabilities teams, creative operations, and IT to maintain configurations, support testing and documentation, and elevate items requiring technical development.
- Complete and maintain platform configurations for content authoring and automation tools, including user provisioning, permission management, template setup, and system settings updates.
- Maintain content authoring templates and configurationcontrolled components (automation rules, asset structures, metadata defaults, and platform settings) to ensure accuracy, compliance, and operational consistency.
- Support UAT for platform updates and enhancements by executing test scripts, validating configuration behavior, documenting outcomes, and coordinating handoffs to IT or technical teams when development changes are required.
- Monitor content authoring and automation workflows (template activation, content creation, creative assembly, and downstream handoffs) to ensure stable execution and timely throughput.
- Troubleshoot platform issues using configurationlevel fixes where applicable; identify and escape defects or enhancement needs that require technical development.
- Log, track, and close incidents and service requests within defined SLAs; communicate status, risks, and escalation paths to stakeholders.
- Configure and uphold governance controls within the platform, including metadata standards, workflow controls, template versioning, naming conventions, and status protocols.
- Perform routine platform health checks, monitoring, and log reviews to support audit readiness and operational compliance.
- Flag inconsistencies, policy deviations, or operational risks and coordinate corrective actions through configuration updates or escalation to onshore owners and IT.
- Partner with U.S.based platform business owners and operations leads to align priorities, complete configuration work, and provide feedback for future requirements.
- Support smooth operational handoffs between offshore administration, onshore business owners, and IT by clarifying configurationbased fixes versus technical development needs.
- Provide visibility into progress, risks, dependencies, and platform issues requiring escalation or vendor support.
- Provide daytoday user support for marketing, agency, and operations teams, including access requests, template usage guidance, and firstline triage of platform issues.
- Maintain SOPs, quick reference guides, and training materials to support onboarding, compliant usage, and consistent execution of configured workflows.
- Assist with training sessions, demos, and communications related to platform changes; collect user feedback and route enhancement requests through appropriate channels.
- Identify workflow challenges, template gaps, and opportunities to improve platform usability and efficiency through configuration enhancements.
- Participate in testing, documentation, and rollout activities for platform enhancements and integrations.
- Support coordination with IT on integration dependencies, validate configuration behavior, and monitor upstream/downstream handoffs.
- Review and analyze operational metrics such as issue resolution times, workflow performance, template usage, and user adoption trends.
- Partner with analytics teams to support dashboards and summaries that provide visibility into platform health and content operations performance.
- Highlight recurring issues or trends that may require configuration updates, process improvements, or technical development.
- Bachelors degree in Information Systems, Technology, Digital Operations, or a related field.
- 5+ years of experience supporting content platforms, creative operations systems, or automationenabled production environments.
- Handson experience with platform configuration, template management, or workflowbased systems.
- Strong working knowledge of Adobe solutions, DAM platforms (AEM or equivalent), and content production systems (e.g., Veeva Vault).
- Strong attention to detail, data accuracy, and content governance.
- Ability to manage multiple priorities in a global or matrixed organization.
- Familiarity with AIassisted or automationenabled content authoring tools.
- Experience supporting selfservice platforms for marketers or business users.
- Exposure to regulated marketing environments and compliancedriven workflows.
- Strong communication and collaboration skills across technical and business teams.
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