Sales + Customer Support

Inovant Solutions; Mumbai; On-site; INR 300,000 - 600,000; Full time

Job summary

Inovant Solutions in Mumbai is seeking a results-driven Customer Success professional to collaborate with marketing on campaigns and help close sales through effective communication. You will focus on maintaining high customer satisfaction and building strong client relationships.

The role falls under Customer Success, Service & Operations and requires a graduate degree. Join a fast-paced team and contribute to revenue growth while ensuring client success.

Qualifications

• UG: Any Graduate

Responsibilities

• Collaborate with marketing team on campaigns
• Close sales through effective communication
• Maintain high customer satisfaction ratings

Education

Any Graduate

Job description

Responsibilities

• Collaborate with marketing team on campaigns
• Close sales through effective communication
• Maintain high customer satisfaction ratings

Role Category: Customer Success, Service & Operations - Other

Education

UG: Any Graduate

Key Skills

Skills highlighted with ‘‘ are preferred keyskills

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Company sign a 2 years bond and take original documents.These are allegedly used for manipulation and also put unnecessary work pressure rather than genuine work requirements.if someone leaves early, they asked to pay 50k to retrive their documents. Management avoid responsibility when mistake happens from their side.Instead, employees are lectured, threatened, or blamed. Workplace culture encourage favoritism and puppet behaviour.Speaking normally can be twisted and reported to the manager(owner) and make target or play politics to remove that person. The manager(owner) show excessive interest in employees personal lives, so he can manipulate them based on their background, Or else they are scared cant face employees face to face rather than manager hide in room and play politics. Hr management is weak, inexperienced and does not follow proper process while gives lecture to employees about the rules. Salary is below market standards, and employees are expected to work beyond office hours regularly. Office politics dominate due to weak leadership.Conflicts are handled through manipulation and politics rather than direct communication. If employees cant please manager he make them target in company. Privacy Concern: if someone forgots to logout of their laptop/ device, manager may check chats and personal conversations and use them against employees. Employees often terminated or asked to leave around 29th 30th 1st 2nd of any month so they can hold the salary and documents without any reason and creates unnecessary stress. After resignation when on notice period employees face insult targeting and unnecessary stress instead of professional exit process. Appraisal are delay and unfair. Even when scheduled for March they are postponed by 2-3 months to check performance but only last 2-3 months are considered ignoring the rest of the year. Overall: The company culture is define by weak management, poor HR practice, office politics, low salaries, and unfair appraisal system. Employees are expected to tolerate unreasonable conditions simply because they were given a job. The environment lacks transparency, professionalism, and respect for employees.

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