4301- Manager-IT

Innovaccer; Dadri; On-site; INR 2,600,000 - 4,200,000; Full time

Benefits offered by this job

40 days leave policy

Parental leave

Sabbatical leave policy

Health insurance for you and family

Pet-friendly Noida office

Creche facility for India offices

Job summary

Innovaccer is seeking an experienced Manager-IT to lead and manage IT operations from our Noida office. You will ensure timely support, oversee asset management, procurement, and lifecycle management while driving automation initiatives to improve efficiency.

As primary liaison between IT and business stakeholders, you will align technology solutions with strategic goals, manage cross-functional teams, and deliver high-quality end-user experiences.

Qualifications

• ITIL framework knowledge and ITSM experience.
• Asset lifecycle management, inventory, and procurement processes.
• Strong leadership, communication, and interpersonal skills.
• Project management: planning, execution, and resource allocation.
• Automation tools and digital transformation experience.
• Ability to lead diverse teams and manage priorities.
• Translate complex tech concepts for business stakeholders.
• 10+ years IT experience, including operations, asset management, and projects.
• Proven track record delivering technology solutions and process improvements.

Responsibilities

• Review IT service desk metrics and address high-priority incidents.
• Coordinate daily stand-ups and prioritise support activities.
• Lead project meetings and track milestones.
• Engage with stakeholders to understand tech needs and automation opportunities.
• Manage IT asset inventories, procurement, and compliance.
• Document progress and report updates to management.

Skills

ITIL knowledge

ITSM

Leadership

Communication

Project management

Automation tools

Digital transformation

Stakeholder management

Technical translation

10+ years IT experience

Operations management

Asset management

Education

No formal degree specified

Job description

Job Description

Hello! Youve landed on this page, which means youre interested in working with us. Lets take a sneak peek at what its like to work at Innovaccer.

Engineering at Innovaccer

With every line of code, we accelerate our customers success, turning complex challenges into innovative solutions. Collaboratively, we transform each data point we gather into valuable insights for our customers. Join us and be part of a team thats turning dreams of better healthcare into reality, one line of code at a time. Together, we’re shaping the future and making a meaningful impact on the world.

Your Role

Innovaccer is looking for a Manager-IT to Lead and manage IT operations, ensuring timely support and high-quality end-user experience. Oversee IT asset management, including procurement, inventory tracking, compliance, and lifecycle management. Drive key IT projects and automation initiatives to streamline processes and enhance organizational efficiency. Act as the primary communicator between IT and business stakeholders, aligning technology solutions with business objectives.

A Day in the Life

• Start your day by reviewing IT service desk metrics and addressing high-priority incidents or escalations.
• Coordinate daily team stand-ups to discuss current tasks, prioritize support activities, and resolve operational roadblocks
• Lead project meetings, track project milestones, and ensure strategic initiatives align with organizational goals.
• Engage with business stakeholders to understand technology needs, explore opportunities for process automation, and enhance user experience.
• Manage IT asset inventories, track compliance, and oversee procurement activities to maintain optimal resource availability.
• End your day documenting progress, planning future tasks, and updating management on project statuses and improvements

What You Need

• Strong knowledge of ITIL frameworks, IT Service Management, and support best practices.
• Understanding of IT asset lifecycle management, inventory control, and procurement processes.
• Effective leadership, communication, and interpersonal skills.
• Project management expertise, including planning, execution, and resource allocation.
• Proficiency in automation tools, business process optimization, and digital transformation.
• Ability to lead diverse teams, manage competing priorities, and handle pressure effectively.
• Ability to translate complex technical concepts into clear, actionable information for business stakeholders.
• Minimum of 10+ years of experience in IT roles, including at least 7 years managing Operations, asset management, and IT projects.
• Proven experience in delivering technology solutions and driving process improvements.

Here’s What We Offer

• Generous Leave Benefits: Enjoy generous leave benefits of up to 40 days.
• Parental Leave: Experience one of the industrys best parental leave policies to spend time with your new addition.
• Sabbatical Leave Policy: Want to focus on skill development, pursue an academic career, or just take a break? Weve got you covered.
• Health Insurance: We offer health benefits and insurance to you and your family for medically related expenses related to illness, disease, or injury.
• Pet-Friendly Office*: Spend more time with your treasured friends, even when youre away from home. Bring your furry friends with you to the office and let your colleagues become their friends, too. *Noida office only
• Creche Facility for children*: Say goodbye to worries and hello to a convenient and reliable creche facility that puts your childs well-being first. *India offices

Where and how we work

Our Noida office is situated in a posh techspace, equipped with various amenities to support our work environment. Here, we follow a five-day work schedule, allowing us to efficiently carry out our tasks and collaborate effectively within our team.

Innovaccer is an equal-opportunity employer. We celebrate diversity, and we are committed to fostering an inclusive and diverse workplace where all employees, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, or veteran status, feel valued and empowered.

Disclaimer: Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at [e-mail]. Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details.