Sales CRM Executive

Angal & Co; Maharashtra; On-site; INR 250,000 - 500,000; Full time

Job summary

Angal & Co in Pune seeks an experienced Sales CRM Executive to manage CRM data, track sales pipelines, and generate actionable reports for decision-making.

The role is full-time and in-office, requiring coordination with sales and customer service teams to improve customer experience, support retention, and follow up on leads and opportunities, while identifying CRM improvements and providing training support.

Qualifications

• Strong analytical skills to interpret CRM data and identify trends.
• Should manage HNI and relevant customer enquiries.
• Handle queries and complaints from past clients.
• Customer retention and customer experience skills to support ongoing client relationships.
• Effective communication to collaborate with sales teams and customers.
• Sales-related knowledge to support lead management and revenue growth.
• Proficient with CRM software and basic MS Office tools (Excel, Word, PowerPoint).
• Strong attention to detail and organizational skills; ability to manage multiple on-site tasks.
• Prior experience in sales operations or CRM management; Pune market experience is a plus.
• Bachelor’s degree in Commerce or Marketing, or related field, or equivalent practical experience.

Responsibilities

• Update CRM data and maintain accurate customer records.
• Track and analyze sales pipelines to support decision-making.
• Generate regular CRM and sales reports for management.
• Coordinate with sales and customer service teams to improve customer experience and retention.
• Ensure timely follow-ups on leads and opportunities.
• Monitor customer interactions and analyze sales trends.
• Assist in executing sales campaigns and measuring results.
• Identify process improvements within the CRM system and support training.

Skills

Analytical Skills

CRM software

MS Office

Communication

Customer Retention

Customer Experience

Sales Knowledge

Attention to detail

Organizational skills

Team collaboration

Education

Bachelor's degree in Commerce

Bachelor's degree in Marketing

Tools

CRM software

MS Office

Job description

Company Description

Angal & Co is Construction Company headquartered in Deccan Gymkhana, Pune, Maharashtra, India. The company focuses on delivering reliable, customer-centered homes to a diverse local and regional client base. Team members work in a fast-paced environment that values accountability, quality, and consistent service delivery. Angal & Co offers opportunities to develop practical skills in consumer services, operations, and client relationship management. The organization encourages collaboration and professional growth across its on-site teams.

Role Description

The Sales CRM Executive is a full-time, in-office role based in the Pune Division, responsible for managing and optimizing customer relationship management (CRM) activities. This role involves maintaining accurate customer records, tracking sales pipelines, and generating reports to support informed decision-making. The Sales CRM Executive will coordinate with sales and customer service teams to improve customer experience, support retention initiatives, and ensure timely follow-ups on leads and opportunities. Daily tasks include updating CRM data, monitoring customer interactions, analyzing sales trends, and assisting in the execution of sales campaigns. The role also includes identifying process improvements within the CRM system and supporting training and best practices for CRM usage across the team.

Qualifications

• Candidates should possess strong Analytical Skills to interpret CRM data, generate reports, and identify sales and customer trends.
• Should manage HNI and Relevant customer enquiries
• Handle queries and complaints from past clients.
• Candidates should possess Customer Retention and Customer Experience skills to support ongoing client relationships and enhance service quality.
• Candidates should possess effective Communication skills to collaborate with sales teams, engage with customers, and convey information clearly.
• Candidates should possess Sales-related skills to understand sales cycles, support lead management, and contribute to revenue growth.
• Candidates should have proficiency with CRM software and basic MS Office tools (Excel, Word, PowerPoint).
• Candidates should demonstrate strong attention to detail, organizational skills, and the ability to manage multiple tasks on-site.
• Candidates should ideally have prior experience in sales operations, CRM management, or consumer services; experience in the Pune market is an advantage.
• Candidates should hold a bachelor’s degree in Commerce, , Marketing, C, or a related field, or have equivalent pactical experience.