SALES CORDINATOR

Vashi Integrated Solutions; Maharashtra; On-site; INR 240,000 - 320,000; Full time

Job summary

Vashi Integrated Solutions Ltd. is hiring a Sales Co-Ordinator in Pune with 0-3 years of experience. You will be the first contact for customers, delivering high-quality service and resolving inquiries efficiently across multiple locations in India.

The role requires strong communication, CRM familiarity and teamwork to support sales and operations. It offers a full-time position with growth opportunities and a competitive compensation package.

Qualifications

• 0-3 years of experience in sales coordination or customer support.
• Any Graduate/B.E/Diploma; Electrical & Mechanical background preferred.
• Excellent communication skills, English proficiency.

Responsibilities

• Provide excellent customer service through phone, email and chat.
• Respond promptly to inquiries, identify and resolve issues, escalate when needed.
• Handle customer complaints with empathy and professionalism, finding solutions.
• Maintain understanding of products and services to assist customers.
• Document and track interactions and resolutions in the CRM system.
• Collaborate with departments to resolve complex issues and provide feedback.
• Stay updated on product knowledge and industry trends.
• Identify opportunities to upsell or cross-sell to existing customers.
• Assist in developing and improving sales/ops processes and meet team goals.

Skills

Sales coordination

Customer service

CRM software

English communication

Multitasking

Team collaboration

Excel

Upselling

Tools

CRM software

Job description

Job Summary

1 Year

Pune

Full-Time

INR 240000 - 320000 (Annual)

Job Title : Sales Co-Ordinator

Company : Vashi Integrated Solutions Ltd.

Location : Multiple locations (Tier 1 cities across India)

Regional Language - Marathi / Gujrati / Hindi / Kannada / Telugu / Tamil (any one)

Qualification : Any Graduate/B.E /Diploma (Electrical & Mechanical background preferred)

Experience : 0-3 years

Job Type : Full-time

Website : https://corp.vashiisl.com/

About us

Vashi Integrated Solutions is a One Stop integrated Solution Provider for Industrial and Commercial Sourcing needs of public and private customers in different segments: Panel Manufacturers, Machine Manufacturers, End Users, Projects, and Electrical Contractors, Solar and Retail.

We are a leading distributor since 1978 for Industrial products.

Our team of 1000 + members are engaged to provide technical and sourcing solutions to save time and cost. We invest in a wide range of inventory of items required in different industries.

We serve as an extended warehouse to many customers thus assuring them to work on lean inventories and enhanced productivity.

Role

The ideal candidate will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring customer satisfaction. The Sales Co-Ordinator will be the first point of contact for our customers, addressing their needs and concerns in a timely and efficient manner.

Responsibilities

• Provide excellent customer service through various channels, including phone, email, and chat.


• Respond promptly to customer inquiries, identify and resolve issues, and elevate problems when necessary.


• Handle customer complaints with empathy and professionalism, finding appropriate solutions to ensure customer satisfaction.


• Maintain a thorough understanding of our products and services to effectively assist customers with their inquiries.


• Document and track customer interactions and resolutions in the company's CRM system.


• Collaborate with other departments to resolve complex customer issues and provide feedback on product or service improvements.


• Stay updated on product knowledge, industry trends, and customer service best practices.


• Identify opportunities to upsell or cross-sell products and services to existing customers.


• Assist in the development and improvement of sales/operations processes and procedures.


• Meet and exceed individual and team performance goals.

Qualifications

• Proven experience in a sales coordination or customer support.


• Excellent communication skills, both written and verbal (English)


• Strong problem-solving and decision-making abilities.


• Ability to work well in a team environment and collaborate with colleagues from various departments.


• Familiarity with customer relationship management (CRM) software.


• Ability to multitask and prioritize in a fast-paced environment.


• Empathy and patience when dealing with customer issues.


• Proactive and self-motivated with a positive attitude.

Required Skills

Sales Support Excel skills Data Pipeline Management Customer Service Orientation Customer Connect Proactive Service Problem Solving skills English Communication Communication Skills Collaboration Skill