Sales Coordinator - Inbound Leads & CRM

Gspace Studios Designs Llp; New Delhi; On-site; INR 400,000 - 550,000; Full time

Job summary

GreySpace is a strategy-led brand consultancy based in New Delhi seeking a proactive Sales Coordinator to support the founder by handling inbound enquiries, scheduling, proposals and CRM updates. You will write clear emails, manage calendars, prepare one-page briefs, and ensure timely follow-ups, while keeping Zoho CRM accurate.

Based in New Delhi, you will coordinate across inbound leads, draft proposals within 24 hours, use AI tools to speed up drafts, and produce weekly pipeline reports.

Qualifications

• 1 to 3 years in sales coordination, sales support, client servicing or CRM administration.
• Strong written English; you can write a clear, professional email without help.
• Very high attention to detail; you notice what is missing before someone asks.
• Experience with Zoho CRM is preferred.
• Experience in a branding, marketing or B2B services business is an advantage.

Responsibilities

• Inbound enquiries: acknowledge within 1 hour during working hours using approved templates.
• Founder calendar and call support: manage calendar, book qualified leads, send confirmations and reminders.
• Proposal preparation: draft proposals within 24 hours, check against pricing sheet, use AI tools to speed up drafts.
• Follow-ups: send all follow-ups on the agreed schedule until a lead is closed or lost.
• Pipeline accuracy and reporting: keep Zoho CRM clean and share weekly pipeline summaries.
• Slower months (June and July): build call lists of past proposals and update templates with the founder.

Skills

Sales coordination

CRM administration

Written English

Attention to detail

AI tools usage

PowerPoint/Slides

Excel

Zoho CRM

Tools

Zoho CRM

Excel

Job description

About GreySpace

GreySpace is a strategy-led brand consultancy based in New Delhi. We help founders and leadership teams decide what their brand should stand for, then build the identity, packaging and digital experience that carry it. Our clients include Royal Enfield, ITC Hotels, Marriott, DLF and Aditya Birla Group, along with fast-growing consumer and D2C brands across India and the US.

About the role

Our founder leads every sales conversation. Your job is to make sure his time goes into those conversations, and that everything around them runs without him.

You will own the work before and after every sales call: responding to enquiries, managing the sales calendar, keeping Zoho CRM accurate, preparing proposals and sending follow-ups. You will work directly with the founder every day.

This is a coordination role. You will not do cold calling or close deals. You will write to and speak with prospective clients every day, so clear, professional communication is essential.

Key responsibilities

1. Inbound enquiries

• Acknowledge every new enquiry within 1 hour during working hours, using approved templates.
• Record every lead in Zoho CRM with complete details: source, requirement, budget indication and status.
• Flag any enquiry that has not received a response.

2. Founder calendar and call support

• Manage the founders sales calendar. Book qualified leads into fixed call slots and send confirmations and reminders.
• Handle all rescheduling with prospective clients.
• Prepare a one-page brief before every call: company background, enquiry details and any previous conversations.
• After every call, update Zoho CRM from the call recording notes and confirm the next action.

3. Proposal preparation

• Draft proposals within 24 hours of a call, using the call transcript, the founders notes, our scope library, pricing sheet and previous proposals.
• Use AI tools to organise client briefs and speed up first drafts.
• Check every proposal against the pricing sheet and scope library before sending it for approval.
• Flag anything outside standard scope or pricing. Do not change scope or pricing independently.
• Collect any questions for the founder and raise them together in one daily slot, not as they come up.

4. Follow-ups

• Send all follow-ups on the agreed schedule until a lead is closed or marked lost.
• Keep every active lead in Zoho CRM with a clear next action and date.

5. Pipeline accuracy and reporting

• Keep Zoho CRM clean: no missing information, duplicates, wrong statuses or overdue follow-ups.
• Run a 10-minute daily check-in with the founder covering new leads, calls booked, proposals in progress and overdue follow-ups.
• Share a weekly summary of lead volume, response times, proposals sent and pipeline status, taken from Zoho CRM.

6. Slower months (June and July)

• Build call lists of past proposals and past clients so the founder can reconnect with them.
• Update proposal templates, the scope library and email templates with the founder.

How success is measured

• Every enquiry acknowledged within 1 hour.
• Zoho CRM updated on the same day as every call.
• Proposal first drafts ready within 24 hours.
• Zero overdue follow-ups.
• Founders call slots filled every working day.

What we are looking for

• 1 to 3 years in sales coordination, sales support, client servicing or CRM administration.
• Strong written English. You can write a clear, professional email without help.
• Very high attention to detail. You notice what is missing before someone asks.
• Comfortable using AI tools such as ChatGPT or Claude for structured work.
• Good working knowledge of PowerPoint or Google Slides and Excel.
• Able to manage many small tasks a day without missing a deadline.
• Experience with Zoho CRM is preferred.
• Experience in a branding, marketing or B2B services business is an advantage.

What this role offers

• Daily, direct work with the founder on every stage of the sales process.
• A clear view of how a professional services business wins clients.
• Clear responsibilities and measurable targets.
• A growth path into sales operations as the business scales.