Sales Coordinator

Columbia Petro Chem; Mumbai; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

Columbia Petro Chem in Mumbai is seeking a Sr. Sales Coordinator to manage and coordinate sales operations across zones and verticals, ensuring accurate documentation, timely communication, client follow-ups, and support for order execution, dispatches, and payment follow-ups in a high-volume petrochemical environment.

The role requires 10 years of relevant sales coordination experience, strong industry knowledge, and proficiency in ERP/CRM systems, with readiness to work beyond standard hours

Qualifications

• 10 years of relevant experience in sales coordination in industrial/B2B environments.
• Strong petrochemical product knowledge and market practices.
• Hands-on experience in tender coordination, KYC monitoring and credit control processes.
• Advanced communication and coordination skills for multi-zone team and client interactions.
• Proficiency in ERP/CRM systems for documentation, order processing and reporting.

Responsibilities

• Maintain records and logs for all customers and communications.
• Coordinate sales teams to monitor visits, product competitiveness, pricing and policies.
• Handle customer clarifications, follow-ups, KYC, and credit communications.
• Ensure monthly KYC completion and monitor credit-related activities.
• Support order processing, dispatches, documentation, and client updates.
• Prepare quotations and commercial offers; review orders per documents.
• Generate and submit daily, weekly, monthly sales MIS reports.

Skills

10+ years experience

Petrochemical industry

Tender coordination

KYC monitoring

Credit control

ERP/CRM proficiency

MIS reporting

Documentation & compliance

Multi-zone coordination

Client follow-ups

Tools

ERP/CRM systems

Job description

JOB DESCRIPTION- Sr. Sales Coordinator

Designation

Reporting to

Location

Sr. Sales Coordinator

CMD

HO Bandra, Mumbai

Experience

10 years of relevant experience in sales coordination, preferably in industrial or B2B environments

Qualification

Industry Type

Work done till the date.

Petrochemicals, Chemicals, Oil & Gas, Paints & Coatings, Industrial Manufacturing, Engineering Products, Lubricants Grease, Bulk

& Pharmaceutical (APIs), Industrial FMCG (B2B), Logistics & Supply Chain (industrial focus)

Functional Area

Sales & Marketing

Special Requirement

Strong industry understanding of petrochemical products, clients, and market practices.

Hands-on experience in tender coordination, KYC monitoring, and credit control processes.

Advanced communication and coordination skills to handle multi-zone teams and clients.

Proficiency in ERP/CRM systems for documentation, order processing, and reporting.

Capability to generate MIS reports, analyze data, and support sales management with insights.

Process-oriented approach, with adherence to documentation and compliance standards.

Flexible and responsive, available beyond office hours if needed for sales execution or client issues.

Ownership mindset, acting as a reliable support system between sales, factory, logistics, and finance teams.

Job Objective: To efficiently manage and coordinate sales operations across all zones and verticals, ensuring accuracy in documentation, timely internal and external communication, client follow-ups, and support for order execution, dispatches, and payment follow-ups. This role is critical to enabling seamless backend sales support in a high-volume, compliance-driven petrochemical environment.

Key Responsibilities:

1. Maintain proper control over all existing, regular, and irregular customers with updated records and communication logs.
2. Monitor and record sales visits Maintain thorough oversight of all Sales Managers operating within your assigned areacategorized product-wise, segment-wise, and zone-wisewith complete understanding of competitive products, pricing strategies, policies, and product specifications.
3. Reach out directly to customers for clarifications, follow-ups, KYC, feedback, and credit-related communications.
4. Ensure monthly KYC completion for all active customers to support credit monitoring, internal risk reviews, and finance compliance.
5. Ensure that all sales verticals follow the assigned work format and remain fully answerable/accountable for their tasksoperational readiness 24/5 as required.

Sales Coordination & Documentation

• Generate new sales leads through direct enquiries, referrals, and follow-up on inbound leads.
• Prepare and send quotations, Proforma invoices, and commercial offers in line with the approved pricing.
• Review and process customer orders as per the quotation and submitted technical/commercial documents.
• Send official Order Acceptances and Order Acknowledgements with clear delivery timelines.
• Ensure proper filing and storage (both digital and hard copy) of all sales documentation for audit and retrieval purposes.

Reporting & MIS

• Consolidate and submit daily, weekly, and monthly reports on: Sales activities zone-wise Pending orders and dispatch status Lead conversion reports MIS on payments, quotations, and outstanding KYC
• Maintain structured and updated customer data (financial and non-financial) for regular MIS use.

Internal Coordination

• Coordinate daily with: Factory Managers for production schedules and readiness Sales Heads and Zonal Teams for updates and new enquiries Logistics Team for dispatches and documentation
• Ensure timely dispatch planning, documentation release, and client updates.

Act as the central point of communication between departments for any pre- or post-order issues.

Client Handling & Support

• Follow up with customers for dispatch-related formalities, confirmations, and documentation.
• Manage pre-dispatch formalities (e.g., road permits, GST details) and post-dispatch follow-ups (e.g., GRs, PODs). Maintain clear communication with clients on expected delivery timelines and ensure service satisfaction.

Tender & Market Support

• Assist with preparation of tender-related documents, client forms, declarations, and certifications.
• Track competitive pricing, market trends, and new product demands in your assigned regions.
• Support regional/global sales efforts through coordinated administrative support and document control.

Payment Follow-up & Credit Monitoring

• Follow up for payments in line with credit terms agreed upon with clients.
• Flag overdue accounts to Sales Heads and Finance for further action.
• Ensure proper documentation of all client communication related to collections.