Sales Coordination & Client Relationship (CRM) | Female

Vinayak Enterprises; New Delhi; On-site; INR 300,000 - 500,000; Full time

Job summary

Vinayak Enterprises, a Delhi-based aluminium wire rod manufacturer, seeks a Sales Coordination & Client Relations professional to act as the bridge between nationwide clients and internal operations. You will manage post-sales inquiries, order tracking, and relationship retention while coordinating with Production, Dispatch, and Accounts to ensure timely delivery.

The role requires 2-3 years of relevant experience, strong English/Hindi communication, and the ability to handle orders from

Qualifications

• 2-3 years of direct experience in sales coordination, client relations, or account management.
• Experience in manufacturing or engineering is highly preferred.
• Bilingual communication in English and Hindi required.

Responsibilities

• Client relations & retention: act as post-sales contact; resolve inquiries with diplomacy to retain clients.
• Order-to-Cash management: track end-to-end process from order placement to payment collection.
• Sales coordination & growth: support daily sales, process orders, follow up on quotations, call clients.
• Cross-functional liaisoning: coordinate with Production, Dispatch, and Accounts to meet specs and delivery timelines.
• Reporting & data rigor: maintain sales records, customer history logs, and pipeline reports.

Skills

Sales Coordination

Client Relations

Account Management

MS Excel

Tools

MS Excel

Job description

Sales Coordination & Client Relations (CRM)

Female candidates are only preferred

Aluminium Wire Rod Manufacturing | Vinayak Enterprises | Delhi (On-site)

2-4 Yrs Experience | Immediate Joiner Preferred

About us:

Vinayak Enterprises runs a continuous casting and rolling plant in Delhi & Dausa (Raj.), supplying high-quality wire rod to the electrical and cable industry across India. While our sales team drives growth on the ground, we need a powerhouse operating at the core of our business a highly organized, professional Sales Coordinator & CRM to act as the ultimate bridge between our nationwide clients and internal operations.

This isn't just about answering phones; its a dynamic, multi-faceted role combining business development support, end-to-end order tracking, and high-level client relationship management. You will report directly to management, taking charge of everything from the moment an order is placed until the final payment is collected, ensuring absolute customer retention and operational fluidity.

What You'll Own

• Client Relations & Retention: Act as the primary post-sales point of contact; handle inquiries, resolve grievances with deep diplomacy, and build long-term trust to ensure client retention.
• Order-to-Cash Management: Track and manage the end-to-end process from initial order placement through production, dispatch coordination, and final payment collection.
• Sales Coordination & Growth: Support daily sales activities, process customer orders, proactively follow up on quotations, and call new/existing clients to uncover growth opportunities.
• Cross-Functional Liaisoning: Coordinate seamlessly with internal departments including Production, Dispatch, and Accounts to guarantee customer specs and delivery timelines are met without friction.
• Reporting & Data Rigor: Maintain highly accurate sales records, customer history logs, and performance reports to ensure full visibility into the pipeline.

What You Bring

• 2 - 3 years of direct experience in Sales Coordination, Client Relations, or Account Management. Experience within a manufacturing unit or an engineering background is highly preferred.
• Exceptional bilingual communication skills (both verbal and written) in English and Hindi. You must have the ability to handle difficult client situations and tight deadlines with calm and poise.
• Technical & Soft Skills: Highly proficient in basic computer skills (MS Excel, emailing, and report maintenance) paired with strong conflict-resolution, multi-tasking, and rigorous follow-up abilities.
• Core Traits: High emotional intelligence, exceptional organization skills, and a strong sense of responsibility.
• Preferences: Female candidates aged 25 - 30 years are preferred for this position.

Why Build Your Career Here

• Central Operational Impact: A role where you hold the pulse of the company's daily operations, directly impacting cash flow and client retention.
• Cross-Functional Visibility: Work closely across multiple verticalsfrom the shop floor to management giving you a comprehensive understanding of industrial manufacturing.
• Stability & Growth: Join an established name in India's electrical and infrastructure supply chain during a period of active growth.

Role Snapshot

• FeatureDetailsRole - Sales Coordinator & Client Relations (CRM)
• Industry - Manufacturing/Industrial Products (Aluminium Wire Rod)
• Location - B-37/B, 3rd Floor, Jhilmil Industrial Area, Delhi
• Work Mode - Full-Time, On-Site (6 days a week)
• Experience - 2-3 Years (Manufacturing or Engineering background preferred)
• Notice Period - Immediate Joiners strongly preferred
• Compensation Competitive, benchmarked to industrial sales coordination roles in Delhi NCR