Sales Co- worker- Part Time 3 days in week

Ikea Ab; Mumbai; On-site; INR 240,000 - 360,000; Full time

Job summary

IKEA is seeking a customer-focused associate in Mumbai to help customers find the best home furnishing solutions and create a seamless shopping experience. You will actively engage customers, understand their needs, and guide them through choosing top sellers and services.

In this fast-paced retail role, you will keep your area tidy, correctly priced, and stocked, while using IKEA tools to support the buying journey.

Qualifications

• Customer-focused mindset with ability to understand and fulfill needs.
• Willingness to learn IKEA systems, products, and store standards.
• Positive attitude, adaptability, and drive in a fast-paced retail environment.

Responsibilities

• Actively approach and support customers by understanding their needs and offering the best home furnishing solutions to exceed their expectations.
• Create an enjoyable, convenient, and successful shopping experience that leads to satisfied customers and increased sales.
• Maximise sales and profitability by focusing on top sellers, prioritised products, and local customer needs.
• Ensure your sales area is clean, tidy, fully stocked, correctly priced, and aligned with IKEA merchandising standards.
• Use IKEA sales tools, systems, and channels to support customers in their buying journey.
• Actively offer IKEA services to help customers make informed choices and enhance their shopping experience.
• Support and implement commercial activities and sales priorities within your department and across the store.
• Analyse and adjust sales space and product capacity to secure high stock availability.
• Share knowledge and passion for IKEA products with customers and co-workers.
• Contribute to IKEA’s sustainability goals by understanding and living our social and environmental commitments.

Skills

Customer service

Sales

Teamwork

Communication

Job description

You are passionate about people, home furnishing, and creating a great customer experience. You enjoy actively selling and helping customers find the best solutions for their homes. With a positive, commercial mindset, you thrive in a fast-paced retail environment and feel motivated by achieving results together with your team. You are confident, friendly, and proactive when approaching customers, and you genuinely enjoy understanding their needs. IKEA values resonate strongly with you, and you are curious, eager to learn, and always looking for ways to improve—both personally and professionally. You are flexible, open to change, and take ownership of your work with a high sense of responsibility

Your responsibilities

• Actively approach and support customers by understanding their needs and offering the best home furnishing solutions to exceed their expectations.
• Create an enjoyable, convenient, and successful shopping experience that leads to satisfied customers and increased sales.
• Maximise sales and profitability in your area of responsibility by focusing on top sellers, prioritised products, and local customer needs.
• Ensure your sales area is clean, tidy, fully stocked, correctly priced, and always aligned with IKEA merchandising standards.
• Use IKEA sales tools, systems, and different sales and communication channels effectively to support customers in their buying journey.
• Actively offer IKEA services to help customers make informed choices and enhance their overall shopping experience.
• Support and implement commercial activities and sales priorities within your department and across the store.
• Analyse and adjust sales space and product capacity to secure high stock availability.
• Share your knowledge and passion for IKEA products with customers and co-workers.
• Contribute to IKEA’s sustainability goals by understanding and living our social and environmental commitments.

Together as a team

We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!