Key Account Manager

IKEA; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading home furnishings retailer is seeking an individual in Bangalore responsible for key account management and enhancing customer experiences. This full-time role involves collaboration with local businesses and requires strong project management and analytical skills. The ideal candidate thrives in a team-oriented environment and understands local market dynamics.

Qualifications

• Experience in project management and strong analytical skills are essential.
• Ability to follow performance metrics and capture learnings for improvement.
• Understanding of local market conditions and consumer needs is crucial.

Responsibilities

• Contribute to the commercial plan and team objectives.
• Build relationships with the local business community.
• Analyse local market performance and customer needs.

Skills

Knowledge of Chennai and Bangalore region

Key account management

Project management

Analytical skills

Negotiation skills

Communication skills

Customer service understanding

Job description

WHO YOU ARE

We have 2 roles that are open for Chennai and Bangalore.

• Good knowledge of Chennai and Bangalore region would be an added advantage.
• Broad knowledge about key account management.
• Candidates should have broad knowledge about legislations, requirements and compliance standards in the identified key B2B segments in the local market and have a broad knowledge about key account management.
• Candidate should have experience in project management, analytical and numerical skills.
• Should be motivated by the IKEA culture and values and the unique IKEA ranges by increasing customer value and thinking customer first.
• Candidates should be energized by driving business growth and contributing to the overall success of IKEA through collaboration.
• The candidate should have the ability to understand the complexity of IKEA business and the role of Sales as an integrated part of the business, prioritise and make decisions with speed and simplicity.
• Candidate should have the ability to follow up and measure performance of output and capture learnings to improve planning and performance moving forward. Candidate should have strong collaboration, multi-tasking skills, negotiation and communication skills.
• Deep knowledge of the local market, our consumers and specifically business customers and their needs.
• Strong understanding of what excellent customer service looks like.
• Strong knowledge of competitors in the local market.
• Broad knowledge of the possibilities to activate sales and the use of the commercial calendar and relevant associated store activities.
• Wide knowledge of the IKEA product range and services across all HFBs.
• Deep understanding of the Business Customer Experience maps and how to influence each step of the customer's journey.

YOUR RESPONSIBILITIES

• Act as a member of the Store Sales team and proactively contribute to commercial plan/output to deliver to the common objectives and goals.
• Analyse the local market, specifically business customers and their business needs, and use this knowledge to improve the business customers’ shopping experience.
• Create the KAM strategy and action plan to deliver to the market business plan with input from key stakeholders.
• Build long-lasting relationships with local business community and actively spread the awareness of IKEA as a brand and partner for business in the local market.
• Present and sell larger projects to the customers, stakeholder/management groups.
• Analyse sales and customer KPI performance and use this knowledge to prioritise initiatives and improve performance.
• Secure knowledge of the IKEA product range and services, business-approved range, national priorities, volume commitments, local market conditions and local store and online competitors.
• Actively cooperate with all key stakeholders within commercial and beyond to secure integration, common focus and to maximise impact – for example CFF (Customer Fulfilment), CAL (Commercial Activity Leader), Legal, Accounting, BNOF (Business Navigation Operations & Finance), Home Furnishing & Retail Design (HF&RD), Digital, Sustainability.
• Lead negotiations in finalising terms and pricing for RFPs and other Key Account deals, follow-up on customer journey and see projects to completion.
• Responsible for overseeing execution of won deals, coordinating and collaborating with co‑workers across the business to proactively manage the process and avert issues.
• Responsible to lead after sales care for key account deals – follow up with help and information to secure long‑term business relationships and an excellent customer experience.
• Be an active player in driving an open and sharing climate, being a role model of the IKEA values and contribute to the transformation of IKEA.
• Be an active player in working on sustainability initiatives within selling through ensuring sustainability priorities are reflected across offering (e.g., Home Solar, Energy Efficient Lighting).

TOGETHER AS A TEAM

We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximise sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

At IKEA we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers with a work environment free of discrimination and harassment. We encourage individualism and invite you to come join our team and be yourself with us! We are an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristic protected by law. All employment decisions are based on qualifications, merit and business need.

Seniority level

Not Applicable

Employment type

Full‑time

Job function

Retail