Commercial Manager- Purva

IKEA; Bengaluru; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

IKEA is seeking an enthusiastic Commercial Manager in Bengaluru to lead a dynamic team and drive extraordinary growth in the market. The successful candidate will be accountable for developing and implementing commercial strategies, optimizing sales, and ensuring exceptional customer experiences across all channels. Strong leadership skills and knowledge of the local market are essential. Join us to create a meaningful shopping experience that resonates with our customers and reflects the IKEA concept.

Qualifications

• Experience in retail management, ideally in an omnichannel environment.
• Proven track record of driving sales and profitability.
• Strong understanding of local market dynamics.

Responsibilities

• Lead the commercial team and ensure an exceptional shopping experience.
• Create and implement the omnichannel commercial action plan.
• Drive sales using local knowledge of the market and competition.
• Analyze store performance to ensure success of the IKEA Concept.
• Manage talent acquisition and development for a competent team.

Skills

Customer focus

Team leadership

Sales strategy development

Market analysis

Education

Bachelor's degree or equivalent

Tools

IKEA research tools

Job description

We’re on the lookout for an enthusiastic and customer-focused Commercial Manager who lives and breathes home furnishing. This is your chance to lead an energetic team, introduce IKEA to new customers, drive success in a new market, and create a meaningful and locally relevant shopping experience.

Role Purpose

Drive extraordinary growth and brand positioning, maximizing sales and encouraging an excellent shopping experience across all channels. Strengthening the competitive position of IKEA in a market, increasing penetration and market share. Work in partnership with all stakeholders, to ensure the continued success of the IKEA Concept and to ensure commercial direction, processes and tools are effectively implemented in most cost-efficient way. Contribute, create and implement store strategies and actions, steering the business in an omnichannel retail environment.

Lead and inspire your team, to optimize and improve the shopping experience, to secure customers satisfaction and increased sales and profitability in your store. You achieve this using your knowledge of the IKEA product range, the local market, competition and customers. Your leadership is based on performing and delivering while learning and developing in the business. You use the IKEA tools and expertise of your team and your colleagues to support you. In your strategies and actions, you always consider and steer the business in a multichannel retail environment, particularly IKEA store, IKEA website and App. You actively work towards fulfilling the tasks of an IKEA store:

• Balance between efficiency in operation, well-staffed with competent co-workers, customer service and commerciality to secure sales.
• Show home furnishing solutions, local relevance and inspiring home furnishing ideas
• Serve as a well-qualified home furnishing specialist and as the leader in life at home
• Secure a great Customer shopping experience

YOUR RESPONSIBILITIES

• Accountable for leading the store commercial team, Selling, Com-In and Logistics and working in collaboration with the Food and Customer Relation team to secure a seamless and omnichannel shopping experience
• Create, deliver and lead the omnichannel commercial action plan and the commercial calendar for the store taking input from the team and the matrix managers to ensure the store supports the achievement of the agreed goals for the country maximizing sales and generating sustained long-term profitability
• Drive sales and optimize profitability in the store using the knowledge of the range, local market, competition and customers. Analyze the store\'s commercial performance and enable the IKEA mechanical sales system to work efficiently and ensure continued success of the IKEA Concept
• Contribute interdependently to the creation and implementation of the store business plan with knowledge of people\'s life at home, of your local market potential and consumer shopping behaviors. Work with your team and other functions to ensure your store is locally relevant throughout the different sales channels. Secure successful implementation of country priorities, share and implement good solutions.
• Ensure that customer insights are translated into locally relevant, functional, aesthetic and commercial home furnishing solutions that exceed customer expectations and reflect home furnishing the IKEA way
• Ensure a better understanding of the local customer, market and community to enable a better local connection to the store experience, solutions and commercial calendar
• Initiate and facilitate all the processes of the working method for presenting the IKEA range that lead the store team to a relevant, sustainable and inspiring range presentation, an optimal store layout and effective and efficient store communication
• Responsible for identifying, recruiting and developing talent to secure a diverse, competent, high performing team and future succession. Supports your team leader in doing the same with their co-workers.
• Ensure that the team works in compliance with the IKEA code of Conduct and the IKEA Employment Standards
• Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of coworkers and customers. Secure a consistent, seamless positive customer experience through all channels by ensuring that your department is always striving to fulfil the three IKEA customer motivators: "Is it worth?", "Can I trust IKEA", "Is there something for me?"
• Ensure you have the right number of co-workers in the right place at the right time to run the store successfully and ensure co-workers are ready and available to serve customers and help them to buy.
• Ensure your team members understand the multichannel retail environment they are working in and know how to use this in the best and most commercial way for different customers.
• Analyze the qualitative performance of your store using IKEA research tools to improve the IKEA mechanical sales system and easy buying process through all channels.
• Follow up your financial goals, KPIs and costs, and act on deviations. Motivate and develop team members by agreeing clear goals, expectations and conducting follow-ups.
• Secure a competent and high-performing team and team leader who inspire and empower every coworker to recognize and understand their contribution. Identify and develop the many talents within the store to secure succession planning.
• Understand the IKEA social and environmental commitments and know how you can contribute to sustainability

TOGETHER AS A TEAM

• Our mission is to enable extraordinary growth by empowering co-workers and leaders to secure a simple, unique, enjoyable, convenient, successful, and seamless shopping experience based on efficient & effective processes and operations in the store. The main responsibilities are ensuring satisfied customers by using all media and sales channels available to attract and encourage more customers and visitors to come more often and buy more, optimizing sales and sales priorities using commercial activities and securing the right forecasts for the total IKEA offer. Develop and execute sales steering and selling the IKEA way to increased sales, sustained long-term profitability and customer happiness.

Note: This description is intended as a guide and is not a contract of employment.