Sales Associate

Mumbai Duty Free; Mumbai; On-site; INR 180,000 - 240,000; Full time

Job summary

Mumbai Duty Free is seeking a customer-focused Retail Associate to greet shoppers, understand needs, and recommend products to meet personal and store sales targets.

The role involves upselling, handling billing and POS transactions, resolving queries, and maintaining grooming and store presentation standards. Freshers are welcome; 12th Pass is minimum qualification.

Qualifications

• Minimum qualification: 12th Pass (Higher Secondary/Intermediate).
• 0-2 years of experience in retail, customer service, sales, or a similar role. Freshers are welcome to apply.
• Customer-focused approach with a pleasant personality.
• Ability to work in flexible shifts.
• Strong willingness to learn and grow within the organization.
• Team player with a positive attitude and professional demeanor.
• Good grooming standards and presentation skills.
• Ability to understand customer needs and provide excellent service.

Responsibilities

• Greet customers and provide a positive shopping experience.
• Understand customer needs and recommend suitable products.
• Achieve individual and store sales targets.
• Promote and upsell products, offers, and promotions.
• Handle billing, cash, and POS transactions accurately.
• Resolve customer queries and complaints professionally.
• Maintain high standards of grooming, customer service, and store presentation.

Skills

Customer service

Sales

Communication

Teamwork

Grooming

Education

12th Pass

Job description

Role & responsibilities

• Greet customers and provide a positive shopping experience.
• Understand customer needs and recommend suitable products.
• Achieve individual and store sales targets.
• Promote and upsell products, offers, and promotions.
• Handle billing, cash, and POS transactions accurately.
• Resolve customer queries and complaints professionally.
• Maintain high standards of grooming, customer service, and store presentation.

Preferred candidate profile

• Minimum qualification: 12th Pass (Higher Secondary/Intermediate).
• 0-2 years of experience in retail, customer service, sales, or a similar role. Freshers are welcome to apply.
• Customer-focused approach with a pleasant personality.
• Ability to work in flexible shifts.
• Strong willingness to learn and grow within the organization.
• Team player with a positive attitude and professional demeanor.
• Good grooming standards and presentation skills.
• Ability to understand customer needs and provide excellent service.