Sales Assistant GBS

Hirschvogel Components; Pune District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Hirschvogel Components in Pune is seeking an experienced Sales Operations professional to provide support across the sales process. You will manage master data, quotations, inquiries, and analytics in collaboration with global sales teams.

The role emphasizes data quality, process efficiency, and timely processing of sales activities, enabling sales teams to focus on customers and markets.

Qualifications

• Bachelor's degree required in a related field.
• 13+ years of relevant experience in Sales Operations, Sales Support, or equivalent.
• Strong service and customer orientation with English language proficiency.

Responsibilities

• Create, maintain and update customer, pricing and product master data in ERP/CRM.
• Prepare and coordinate quotations with internal departments and global sales.
• Support order processing, price agreements, POs and invoices per procedures.
• Coordinate with internal departments and global teams for smooth process execution.
• Onboard and train new employees in sales processes and documentations.

Skills

Organizational skills

Planning

Customer service orientation

Communication & teamwork

MS Office

ERP/CRM systems

Education

Bachelor's degree in Business Administration, Commerce, Economics, Management, or related field

Tools

ERP/CRM systems

Microsoft Office

Job description

Position Purpose:

The purpose of this position is to provide operational support to (Key) Account Management in the execution of sales processes for both new business and serial production business. This role ensures the timely processing of sales-related activities through master data maintenance, quotation preparation, and handling of customer inquiries in accordance with defined processes.

In addition, this position serves as a central service partner for the global sales organization by delivering sales-related services. Through efficient execution, coordination, and administration of process-driven sales activities, the role enhances operational efficiency and enables sales teams to focus on customer and market development.

Alternative (more active service and process ownership):

In addition, this position serves as a central service partner to the global sales organization and provides sales-related support services. By taking ownership of standardized processes, ensuring a high level of service quality, and continuously supporting the sales teams, the role makes a significant contribution to increasing efficiency and enabling sales teams to focus on customer- and market-related activities.

Job Responsibilities:

Sales Administration and Master Data Management

• Create, maintain, and update customer, pricing, and product, and other sales-related master data in ERP/CRM systems.
• Ensure data quality, implement change requests, and obtain missing information as required.
• Support inquiry, quotation, and change management processes in accordance with established procedures.

Quotation Management and Customer Support

• Prepare and coordinate quotations in collaboration with relevant internal departments and the global sales organization.
• Support the follow-up of quotations and coordinate customer-related requirements with internal stakeholders.
• Support (Key) Account Management in handling customer inquiries and preparing various sales-related analyses and reports.

Operational Sales Processes

• Support the collection and validation of forecast and planning data for all sales organizations and ensure timely processing.
• Process orders, price agreements, purchase orders, and invoices in accordance with defined procedures.
• Create and monitor sales-related transactional documents, including orders, pricing agreements, purchase orders, and billing requests in accordance with defined procedures.

Global Service Processes

• Coordinate with internal departments and global sales organizations to ensure smooth and efficient process execution.
• Support international locations in the application of defined sales processes and participate in the onboarding and training of new employees within the area of responsibility.
• Independently manage and coordinate special sales-related tasks as well as prepare, analyze, and present reports and indicators and documentations

Candidate Profile:

Education

Bachelor's degree in Business Administration, Commerce, Economics, Management, or a related field

Professional Experience

13 years of relevant experience in Sales Operations, Sales Support, Customer Service, Commercial Administration, or a comparable business function.

Competencies:

• Strong organizational and planning skills
• Structured and detail-oriented way of working
• Strong service and customer orientation
• Effective communication and teamwork skills
• Proficient in Microsoft Office and ERP/CRM systems
• Excellent written and spoken English language skills