Sales and Client Engagement Internship

Reaviva Holistic Health; Mumbai; On-site; INR 167,000 - 279,000; Full time

Benefits offered by this job

Monthly stipend

Structured training in consultative销售

Certificate of completion

Job summary

Reaviva Holistic Health in Mumbai’s Santacruz West is offering a six-month, full-time internship for management graduates aiming to build a career in sales and client relationship management.

You will manage daily enquiries, engage prospects by phone and WhatsApp, and convert interest into consultations, with performance assessed from day one.

Qualifications

• Postgraduate degree in management from a recognised institution.
• Excellent spoken English and Hindi with a courteous telephone manner.
• Comfort with daily measurement of calls, connections, and consultations.
• Working knowledge of spreadsheets and customer relationship management systems.

Responsibilities

• Contact every enquiry by telephone and complete the agreed follow-up sequence for those not reached at the first attempt.
• Qualify each enquiry through structured discussion, establish the prospective client's requirement and circumstances, and book a consultation at the centre.
• Respond to inbound telephone calls, WhatsApp messages and direct messages within the agreed response time, through the working day.
• Improve the attendance rate of booked consultations through timely reminders and a clear explanation of what the appointment involves.
• Record every conversation and update the enquiry stage in the CRM system as it occurs, so that no enquiry is lost and no client is contacted twice on the same matter.
• Submit a daily summary of calls placed, connections made and consultations booked, and take part in the weekly review of the enquiry funnel.
• Uphold the confidentiality, discretion and presentation standards expected in a premium health and wellness environment, and make no claim about a treatment or an outcome that has not been approved by the medical team.

Skills

English fluency

Hindi fluency

Telephone skills

CRM experience

Spreadsheets

Client engagement

Active listening

Education

Postgraduate degree in management

Tools

CRM software

Job description

Reaviva Holistic Health is a premium, science-led wellness centre in Santacruz West, Mumbai, offering integrated care across aesthetics, fitness, recovery, nutrition and mental well-being. We are offering a six month, full time internship for management graduates who wish to build a career in sales and client relationship management.

The Role

The intern will manage the enquiries the centre receives each day, engaging prospective clients by telephone and WhatsApp, and converting genuine interest into booked consultations. The quality of the first conversation determines whether an enquiry becomes a consultation, so the internship suits candidates who are articulate, assured on the telephone, and comfortable being assessed on measurable outcomes from the outset.

Key Responsibilities

• Contact every enquiry generated by the centre's marketing activity by telephone, and complete the agreed follow-up sequence for those not reached at the first attempt
• Qualify each enquiry through structured discussion, establish the prospective client's requirement and circumstances, and book a consultation at the centre
• Respond to inbound telephone calls, WhatsApp messages and direct messages within the agreed response time, through the working day
• Improve the attendance rate of booked consultations through timely reminders and a clear explanation of what the appointment involves
• Record every conversation and update the enquiry stage in the customer relationship management system as it occurs, so that no enquiry is lost and no client is contacted twice on the same matter
• Submit a daily summary of calls placed, connections made and consultations booked, and take part in the weekly review of the enquiry funnel
• Uphold the confidentiality, discretion and presentation standards expected in a premium health and wellness environment, and make no claim about a treatment or an outcome that has not been approved by the medical team

Candidate Requirements

• A postgraduate degree in management, either completed or in the final stage, from a recognised institution
• Spoken English of a high standard, together with fluency in Hindi. A clear, courteous and unhurried telephone manner is the principal requirement of the role
• The ability to listen attentively, to ask considered follow-up questions rather than rely on a script, and to converse with senior professionals with confidence
• Comfort with daily measurement of calls made, connections achieved and consultations booked
• Working knowledge of spreadsheets and of customer relationship management systems
• Availability to work full time from the centre at Santacruz West for the full six months

What the Internship Offers

• A monthly stipend, confirmed at the time of offer
• Structured training in the consultative selling of high value services, provided by the Sales Manager
• Exposure to the complete client journey, from first enquiry through consultation to treatment
• A certificate of completion, and consideration for a permanent position at the end of the term, subject to performance

Position: Sales and Client Engagement Intern

Reporting to: CMO / Sales Manager

Location: Santacruz West, Mumbai. This is a full time, on site internship and is not remote or hybrid

Working days: Monday to Saturday

Working hours: 11:00 AM to 8:00 PM