ISSRRN0001647 - Infra Tech Support Practitioner

Accenture PLC; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Accenture PLC seeks a Service Desk Leader to guide and collaborate with cross-functional teams, ensuring production systems meet SLAs and incidents are resolved with clear communication. The role emphasizes restoring services quickly, maintaining disaster recovery protocols, and adhering to data retention standards across the environment.

The candidate should have advanced Service Desk Management skills, at least 4 years of related experience, and a Bachelor's degree in a relevant field.

Qualifications

• Advanced proficiency in Service Desk Management.
• A minimum of 4 of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

Responsibilities

• Ensure production systems are available and operating according to defined Service Level Agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment promptly and efficiently.
• Establish and maintain disaster recovery procedures to safeguard operational continuity.
• Maintain data retention practices in alignment with organizational policies and standards.

Skills

Service Desk Management

Education

Bachelor's Degree

Job description

THE WORK:

Discover the opportunity to lead with insight and collaboration. You will collaborate and manage the team to perform effectively, engage with multiple teams, and contribute to key decisions. You will provide solutions to challenges for your immediate team and across multiple teams, fostering a supportive and dynamic environment. This role will embrace advanced Service Desk Management skills to inspire and drive success. Join us to make a meaningful impact and grow in a vibrant setting.

• Ensure production systems are available and operating according to defined Service Level Agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment promptly and efficiently.
• Establish and maintain disaster recovery procedures to safeguard operational continuity.
• Maintain data retention practices in alignment with organizational policies and standards.

HERE'S WHAT YOU WILL NEED:

• Advanced proficiency in Service Desk Management.
• A minimum of 4 of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate problem solving skills.
• Advanced communication skills.
• Intermediate conflict resolution skills.
• Beginner project coordination skills.
• Intermediate customer service skills.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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