RPA UiPath Support Engineer

Accelirate Inc.; Pune District; Hybrid; INR 900,000 - 1,300,000; Full time

Job summary

Accelirate is seeking a Senior Associate - Automation (RPA UiPath Support) in Pune for night and rotational shifts. The role involves end-to-end automation tasks, handling L2/L3 tickets, and preparing design documents. The candidate will mentor juniors and drive process improvements across shifts.

Immediate to 30 days notice period required. Hybrid Pune location with UiPath expertise and ITIL familiarity preferred.

Qualifications

• 4–7 years of UiPath development and support experience.
• Solid UiPath development capabilities including reusable components and exception handling.
• Experience with UiPath Document Understanding and building Power BI dashboards/reports.
• Experience integrating REST/SOAP APIs within UiPath and with external systems.
• Familiarity with ITIL processes for incident, change and problem management.

Responsibilities

• Manage end-to-end automation tasks from development to post-deployment support.
• Handle L2/L3 tickets independently, with escalation to L4 when necessary.
• Prepare SDD and PDD documents and conduct peer reviews.
• Mentor junior engineers and coordinate shift activities.
• Suggest and implement process improvements and automation opportunities.

Skills

UiPath development

Document Understanding

Power BI reporting

APIs integration

ITIL incident/change management

Tools

UiPath

Power BI

Job description

Job Title: Senior Associate - Automation (RPA Uipath Support)

Notice Period: Immediate to 30 days

Experience Required: 4-7 Years

Job Location: Pune/Hybrid

Shift: Night shift and rotational shifts.

Accelirate is a leading agentic AI and automation firm, building intelligent agents that transform enterprise operations. We're a certified partner of UiPath, Microsoft, and Salesforce, with 1500+ processes automated annually across industries. Honored as a Top Workplaces USA winner five years in a row, we're known for delivering scalable, agent-driven solutions that empower humans, agents, and robots to work smarter together.

Job Description:

Responsibilities:

• Manage end-to-end automation tasks: development, support, and enhancement: Lead the full lifecycle of automation processes from requirement gathering to deployment and post-deployment support. This includes developing UiPath workflows, managing updates or improvements, and ensuring business continuity during bot execution.
• Handle L2/L3 level tickets independently: Triage and resolve complex issues in production automation environments. Analyze failure patterns, apply bug fixes or hotfixes, and escalateto L4 or development teams only when absolutely necessary, demonstrating autonomy in operations.
• Prepare SDD/PDD documentation and conduct peer reviews: Create and maintain detailed Solution Design Documents (SDD) and Process Design Documents (PDD) ensuring clarity, version control, and audit-readiness. Review automation designs from peers and provide constructive feedback to uphold quality standards.
• Mentor junior engineers and guide shift activities: Serve as a go-to technical mentor for newer team members. Offer hands-on support, conduct knowledge transfer sessions, and oversee shift deliverables to ensure continuity and learning across shifts.
• Implement process improvements and automation suggestions: Analyze existing support processes or workflows and propose optimization through automation or tool improvements. Collaborate with stakeholders to assess feasibility and implement change efficiently.

Must-Have Skills:

• 4-7 years of experience in UiPath development and support.
• Strong UiPath development experience: Proven ability to build, debug, and optimize UiPath workflows, including reusable components, state machines, and exception handling frameworks.
• Hands-on with Document Understanding, Power BI reporting: Experience using UiPath Document Understanding to extract and process structured and unstructured data from invoices, emails, or scanned documents. Ability to design dashboards or reports in Power BI for tracking automation health and metrics.
• Exposure to integration via APIs: Knowledge of REST and SOAP API integrations within UiPath using HTTP Request or custom libraries. Experience working with external systems such as CRMs, ERPs, or file repositories via API.
• Good incident, change, and problem management skills: Familiarity with ITIL processes and the ability to log, track, and resolve incidents. Manage changes with minimal impact, and perform root cause analysis to address recurring problems.

Preferred Skills:

• Experience in deploying and managing attended/unattended bots in Orchestrator.
• Familiarity with Agile development methods, including sprint planning and daily stand-ups.
• Knowledge of scripting languages (Python, PowerShell) to enhance automation tasks.
• Capability to work across multiple domains (IT Ops, Finance, HR) using automation.

Why Join Us at Accelirate?

At Accelirate, we're committed to your professional growth from day one. Our culture of continuous learning, mentorship, and hands-on projects ensures you have the tools to innovate and thrive. We recognize and reward your hard work with performance bonuses and public recognition, celebrating your achievements at every step. With a global focus, you'll collaborate with diverse teams, gaining exposure to international projects and expanding your horizons. Transparency, trust, and work-life balance are at the heart of what we do, ensuring you have the flexibility