UiPath Support Engineer

Accelirate Softech; Pune District; Hybrid; INR 1,200,000 - 2,200,000; Full time

Job summary

Accelirate is seeking a UiPath Support Engineer with 4-7 years of experience to join our Pune hybrid team. You will manage end-to-end automation tasks, develop UiPath workflows, and ensure smooth bot operations during production.

Responsibilities include handling complex L2/L3 tickets, preparing SDD/PDD docs, mentoring juniors, and driving automation improvements across processes and tools.

Qualifications

• 4-7 years of UiPath development and support experience.
• Strong UiPath development experience with reusable components and exception handling.
• Hands-on with Document Understanding and Power BI reporting.
• Exposure to API integrations within UiPath (REST/SOAP).
• Good incident, change, and problem management skills (ITIL).

Responsibilities

• Manage end-to-end automation tasks: development, support, and enhancement.
• Handle L2/L3 level tickets independently.
• Prepare SDD/PDD documentation and conduct peer reviews.
• Mentor junior engineers and guide shift activities.
• Implement process improvements and automation suggestions.

Skills

UiPath development

Document Understanding

Power BI reporting

API integration

Incident management

ITIL processes

Tools

UiPath

Power BI

Job description

Job Title: UiPath Support Engineer

Experience Required: 4 to 7 Years

Job Location: Pune/Hybrid

Notice Period: Immediate to 30 days

About Accelirate:

Accelirate is a leading agentic AI and automation firm, building intelligent agents that transform enterprise operations.Werea certified partner of UiPath, Microsoft, and Salesforce, with 1500+ processes automated annually across industries.Honoredas a Top Workplaces USA winner five years in a row,wereknown for delivering scalable, agent-driven solutions that empower humans, agents, and robots to work smarter together.

Roles & Responsibilities:

• Manage end-to-end automation tasks: development, support, and enhancement: Lead the full lifecycle of automation processes from requirement gathering to deployment and post-deployment support. This includes developing UiPath workflows, managing updates or improvements, and ensuring business continuity during bot execution.
• Handle L2/L3 level tickets independently: Triage and resolve complex issues in production automation environments. Analyze failure patterns, apply bug fixes or hotfixes, and elevate to L4 or development teams only when absolutely necessary, demonstrating autonomy in operations.
• Prepare SDD/PDD documentation and conduct peer reviews: Create and maintain detailed Solution Design Documents (SDD) and Process Design Documents (PDD) ensuring clarity, version control, and audit-readiness. Review automation designs from peers and provide constructive feedback to uphold quality standards.
• Mentor junior engineers and guide shift activities: Serve as a go-to technical mentor for newer team members. Offer hands-on support, conduct knowledge transfer sessions, and oversee shift deliverables to ensure continuity and learning across shifts.
• Implement process improvements and automation suggestions: Analyze existing support processes or workflows and propose optimization through automation or tool improvements. Collaborate with stakeholders to assess feasibility and implement change efficiently.

Must-Have Skills

• 4-7 years of experience in UiPath development and support.
• Strong UiPath development experience: Proven ability to build, debug, and optimize UiPath workflows, including reusable components, state machines, and exception handling frameworks.
• Hands-on with Document Understanding, Power BI reporting: Experience using UiPath Document Understanding to extract and process structured and unstructured data from invoices, emails, or scanned documents. Ability to design dashboards or reports in Power BI for tracking automation health and metrics.
• Exposure to integration via APIs: Knowledge of REST and SOAP API integrations within UiPath using HTTP Request or custom libraries. Experience working with external systems such as CRMs, ERPs, or file repositories via API.
• Good incident, change, and problem management skills: Familiarity with ITIL processes and the ability to log, track, and resolve incidents. Manage changes with minimal impact, and perform root cause analysis to address recurring problems.

Preferred Skills

• Experience in deploying and managing attended/unattended bots in Orchestrator.
• Familiarity with Agile development methods, including sprint planning and daily stand-ups.
• Knowledge of scripting languages (Python, PowerShell) to enhance automation tasks.
• Capability to work across multiple domains (IT Ops, Finance, HR) using automation.

Why Join Us atAccelirate?

AtAccelirate, were committed to your professional growth from day one. Our culture of continuous learning, mentorship, and hands-on projects ensures you have the tools to innovate and thrive. We recognize and reward your hard work with performance bonuses and public recognition, celebrating your achievements at every step. With a global focus, you'll collaborate with diverse teams, gaining exposure to international projects and expanding your horizons. Transparency, trust, and work-life balance are at the heart of what we do, ensuring you have the flexibility to prioritize what matters most.

Location: India
Shift: Night shift and rotational shifts.