Royale Relationship Manager

Dream Solution Indore; Delhi; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Dream Solution Indore seeks a proactive Relationship Manager to manage and grow high net worth client portfolios, focusing on banking and investment relationships, increasing CASA balances, and driving growth in liabilities and retail assets.

You will use CRM to profile clients, identify opportunities, educate clients on new products, and ensure profitable cross-selling while maintaining strong compliance with bank policies and delivering a superior service experience.

Qualifications

• Customer relationship management experience with HNI clients.
• Strong ability to cross-sell and upsell banking products.
• Familiarity with CRM and banking processes.
• Knowledge of digital banking channels.

Responsibilities

• Manage and grow the banking and investment relationships of High Net Worth (HNI) clients under their portfolio.
• Increase CASA balances in the assigned portfolio through deepening existing relationships and acquiring NTB customers.
• Drive growth in liabilities and investment products within the HNI segment.
• Capture and maximize business opportunities through detailed client profiling in line with organizational processes (CRM).
• Develop and expand customer relationships for both liability and retail asset products.
• Inform clients about new products and enhancements to deepen and broaden banking relationships.
• Ensure portfolio profitability by cross-selling and up-selling across the Banks product suite.
• Manage segment-wise customer migration to enhance profitability and optimize service delivery.

Skills

Ownership & accountability

Customer-centric mindset

Digital banking apps

Detail-oriented

Eager to learn

Integrity

Bias for Action

Job description

Role & responsibilities

Primary Responsibilities:

• Manage and grow the banking and investment relationships of High Net Worth (HNI) clients under the their portfolio.
• Increase CASA balances in the assigned portfolio through deepening existing relationships and acquiring new-to-bank (NTB) customers.
• Drive overall growth in liabilities and investment products within the HNI segment.
• Capture and maximize business opportunities through detailed client profiling in line with organizational processes (CRM).
• Develop and expand customer relationships for both liability and retail asset products.
• Inform clients about new products and enhancements to deepen and broaden banking relationships.
• Ensure portfolio profitability by cross-selling and up-selling across the Banks product suite.
• Manage segment-wise customer migration to enhance profitability and optimize service delivery.

Additional Responsibilities:

• Deliver a superior service experience that exceeds the expectations of AU clients.
• Proactively identify potential problem accounts and implement risk-mitigating strategies.
• Ensure customer migration across sub-segments is managed smoothly and aligned with Bank policies.
• Promote and drive usage of digital and alternate banking channels to improve client convenience and reduce operational costs.
• Accurately and consistently record all sales and client engagement activities in the CRM system.
• Ensure strict compliance with regulatory and internal policies, especially in customer onboarding and account management.
• Foster long-term client relationships through trust, transparency, and proactive engagement.

Required Competencies:

• ownership and accountability for results
• Customer-centric mindset and actions
• adept at handling digital business apps and software
• hard work and detail-orientation
• eager to learn and grow as a banking professional
• positive mindset, ethical and high integrity
• Bias for Action and Urgency

Required Knowledge:

• Aptitude for lead generation
• Target Market Knowledge - Local Area geography familiarity
• Familiarity with Digital applications
• Detailed data collection/recording