Relationship Manager Royale

AU SMALL FINANCE BANK; Delhi; On-site; INR 350,000 - 550,000; Full time

Job summary

A financial institution in India is seeking a Relationship Manager to manage and grow High Net Worth client relationships. The successful candidate will be responsible for meeting sales targets, increasing balances, and ensuring profitability through cross-selling. This role requires a customer-centric approach and a proactive mindset in managing client portfolios and capturing new business opportunities. Experience in sales within the BFSI sector is preferred.

Qualifications

• 0 to 3 years of experience in BFSI industry.
• Proven ability to manage client relationships and perform sales activities.
• Knowledge of digital banking channels is advantageous.

Responsibilities

• Manage and grow banking relationships of High Net Worth clients.
• Increase CASA balances and drive growth in liabilities.
• Ensure portfolio profitability through cross-selling.
• Capture opportunities through client profiling and CRM processes.
• Develop and expand customer relationships for liabilities and retail assets.
• Cross-sell and upsell across the bank's product suite to ensure profitability.

Skills

Customer-centric mindset

Sales forecasting

Professional communication

Relationship management

Digital applications proficiency

Tools

CRM Software

Job description

Overview

Group Company: AU Small Finance Bank Limited
Designation: Relationship Manager Royale
Office Location: Ab Road Indore Indore, Akola Akola, Ambala Ambala, Anna Nagar Tower Chennai, Ballygunge Kolkata Kolkata, Bandra Turner Road Mumbai, Bhanwar Kuan Road Indore Indore, Bhavnagar Bhavnagar, Bhopal Arera colony Bhopal, Bkc Annex Mumbai Mumbai, Chitrakoot Jaipur Jaipur, Dadar East TT Circle Mumbai, Dalhousie-Kolkata Kolkata, Daryaganj Central Delhi, Delhi Lajpat Nagar Ro Delhi, Delhi Punjabi Bagh Delhi, Delhi Rajender Nagar Central Delhi, Delhi Sadar Bazaar Delhi, Delhi Vikaspuri New Delhi, Fafadih Chowk Raipur Raipur, G S Road Guwahati Guwahati, Hisar Hisar, Hisar Jindal chowk Hisar, Indore Mg Road Indore, Jammu Zorawar Singh Chowk Jammu, Jhajjar Jhajjar, Karnal Urban Estate Karnal, Khanna Khanna, Kidwai Nagar Kanpur Kanpur, Kurukshetra Kurukshetra, Ludhiana Sector 32A Ludhiana, Mumbai Corporate Office BKC Mumbai, Nagpur Nagpur, Nakodar Nakodar, New Friends Colony Delhi Delhi, Palam Vihar Gurgoan Gurgaon, Panchkula Panchkula, Panipat Panipat, Panjim Panjim, Parrys Chennai, Patel Nagar Delhi Delhi, Pitampura Delhi Delhi, Powai Hiranandani Mumbai, Rajarajeshwari Nagar Bengaluru, Rajpur road Dehradun Dehradun, Rewari Rewari, Saket South Delhi Delhi, Santoshpur Kolkata Kolkata, Sector 63 Noida Noida, Sector 8C Chandigarh Chandigarh, Shimla Shimla, Vaishali Nagar Jaipur Jaipur, Vashi Navi Mumbai, Yamuna Vihar Delhi Delhi

Position description: Accountable for meeting sales targets (No. and value) as per the defined scorecard

Responsibilities

Primary Responsibilities

• 1. Manage and grow the banking and investment relationships of High Net Worth (HNI) clients under their portfolio.
• 2. Increase CASA balances in the assigned portfolio through deepening existing relationships and acquiring new-to-bank (NTB) customers.
• 3. Drive overall growth in liabilities and investment products within the HNI segment.
• 4. Capture and maximize business opportunities through detailed client profiling in line with organizational processes (CRM).
• 5. Develop and expand customer relationships for both liability and retail asset products.
• 6. Inform clients about new products and enhancements to deepen and broaden banking relationships.
• 7. Ensure portfolio profitability by cross-selling and up-selling across the Bank’s product suite.
• 8. Manage segment-wise customer migration to enhance profitability and optimize service delivery.

Additional Responsibilities

• 1. Deliver a superior service experience that exceeds the expectations of AU clients.
• 2. Proactively identify potential problem accounts and implement risk-mitigating strategies.
• 3. Ensure customer migration across sub-segments is managed smoothly and aligned with Bank policies.
• 4. Promote and drive usage of digital and alternate banking channels to improve client convenience and reduce operational costs.
• 5. Accurately and consistently record all sales and client engagement activities in the CRM system.
• 6. Ensure strict compliance with regulatory and internal policies, especially in customer onboarding and account management.
• 7. Foster long-term client relationships through trust, transparency, and proactive engagement.

Reporting

• Reporting Designation:
• Reporting Department:

Educational Qualifications

• Category:
• Field specialization:
• Degree:
• Academic score:
• Institution tier:

Required Certification/s

Required Training/s

Required Work Experience

• Industry: BFSI
• Role: Sales Executive, Sales Officer, Customer Service Executive/Officer, Relationship Executive/Officer
• Years of experience: 0 to 3

Key Performance Indicators

Business Volume, Average Ticket size, Boarding rate

Required Competencies

• ownership and accountability for results
• Customer-centric mindset and actions
• adept at handling digital business apps and software
• hard work and detail-orientation
• eager to learn and grow as a banking professional
• positive mindset, ethical and high integrity
• Bias for Action and Urgency

Required Knowledge

• Aptitude for lead generation
• Target Market Knowledge - Local Area geography familiarity
• Familiarity with Digital applications
• Detailed data collection/recording

Required Skills

• Professional Communication - Regional language proficiency, verbal and written fluency, soft-spoken
• Relationship Management - Client-Centric Approach, respectful
• Sales Forecasting & Reporting

Required Abilities

• Physical: Physical fitness, Mental agility, Ability to do extensive field travel/work, Ability to handle work pressure and demanding clients
• Other: Valid Two-Wheeler Driving License, Personal 2-wheeler, Own Smartphone, track record of past employment, Positive reference check and clear civil report

Work Environment Details

90% - Field, 10% - Office

Specific Requirements

• Travel: High
• Vehicle: 2-wheeler
• Work Permit:

Other Details

• Pay Rate:
• Contract Types: Permanent
• Time Constraints: Flexible work hours as per business requirement
• Compliance Related: 1. Adherence to Code of Conduct policy of the bank 2. Non-disclosure of confidential information about bank, clients 3. Responsible handling of bank assets s.a. ID Card, SIM, Marketing material, digital devices, Receipt book etc. 4. Ensure adherence to KYC (Know Your Customer) and AML (Anti-Money Laundering) guidelines during all customer onboarding and account-opening processes.
• Union Affiliation: