Rooms Controller

Hyatt Hotels Corporation; Chennai District; On-site; INR 380,000 - 700,000; Full time

Job summary

Hyatt Hotels Corporation is seeking a Rooms Controller to help run the department in alignment with brand standards and corporate strategies. You will optimize room inventory, coordinate guest room allocations and manage room status updates to drive occupancy and guest satisfaction.

The role requires experience in Front Office or Rooms Division operations and strong knowledge of room inventory systems such as Opera or Fidelio, with a proficiency in Excel and MS Office.

Qualifications

• University degree or diploma in Hospitality or Tourism Management preferred.
• Experience in Front Office, Reservations, Revenue Management, or Rooms Division operations in a hotel environment is expected.
• Strong knowledge of room inventory management and room allocation procedures.
• Proficiency in Microsoft Office applications, especially Excel.

Responsibilities

• Assist with the efficient running of the department in line with hotel strategies and brand standards.
• Optimize room inventory and coordinate guest room allocations.
• Manage room status updates to ensure maximum occupancy and guest satisfaction.
• Collaborate with Front Office, Reservations, Housekeeping, Revenue Management and Guest Services for seamless operations.

Skills

Analytical skills

Organizational skills

Interpersonal skills

Education

Hospitality or Tourism Management degree/diploma

Tools

Opera

Fidelio

Excel

Job description

Close Inclusive Collection Job Postings Notification

\"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life.\"

You will be responsible for assisting with the efficient running of the department in line with the hotel's corporate strategies and brand standards, whilst meeting employee, guest and owner expectations.

The Rooms Controller is responsible for optimizing room inventory, coordinating guest room allocations, managing room status updates, and ensuring maximum occupancy and guest satisfaction. The role works closely with Front Office, Reservations, Housekeeping, Revenue Management, and Guest Services to ensure efficient room utilization, seamless arrivals and departures, and compliance with service standards.

Qualifications

Ideally with a university degree or diploma in Hospitality or Tourism Management. Minimum 2 years of work experience in Front Office, Reservations, Revenue Management, or Rooms Division operations in a hotel environment. Must possess strong knowledge of room inventory management, room allocation procedures, and Property Management Systems such as Opera or Fidelio. Good analytical, organizational, problem-solving, and interpersonal skills are essential. Proficiency in Microsoft Office applications, particularly Excel, is required. The candidate should be able to work effectively under pressure, manage multiple priorities, and maintain a high level of accuracy while delivering exceptional guest service.

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