RO_Madurai - EB(832)

Sundaram Home Finance; Madurai District; Presencial; INR 335.000 - 446.000; Jornada completa

Descripción de la vacante

Sundaram Home Finance Limited is seeking a Zonal Recovery Officer to drive collections for home loan portfolios across PAN India. You will focus on meeting recovery targets, reducing NPL, and coordinating with regional teams to recover delinquencies.

You will visit customers, analyze delinquencies, and ensure compliance while maintaining strong relationships with regulatory authorities and lender partners. Prior experience in home loan collections is preferred.

Formación

• Graduation in any discipline.
• 2+ years in collections/recovery.
• Experience in home loan collections preferred.

Responsabilidades

• Achieve daily/weekly/monthly collection targets.
• Gather delinquency information to plan recovery actions.
• Visit customers to persuade timely payments.
• Track delinquent cases and recover outstanding dues.
• Reduce branch NPL and maintain loan portfolio quality.
• Coordinate with zonal and legal receivables teams.
• Ensure deposits as per guidelines.
• Monitor cheques collection and share MIS.
• Maintain compliance with zero tolerance for non-compliance.
• Review NPAs, recoveries, and auctions to ensure monthly collections.
• Maintain relations with regulatory authorities.
• Participate in review meetings and provide performance feedback.
• Reduce possessed and unsold stock.

Conocimientos

Home loan products

Collections

Negotiation

Communication

Regulatory awareness

Planning

Follow-up

Educación

Graduation

Descripción del empleo

Group Company: Sundaram Home Finance Limited

Office Location: PAN India

Position description: Responsible for meeting the individual recovery targets by focusing on curtailing delinquencies, reducing NPL and maximizing arrear collections achieved through effective planning and regular follow ups

Primary Responsibilities:

• Ensuring collection targets are achieved consistently over daily/ weekly/ monthly basis
• Collecting information from corporate on the delinquency cases to plan the collection/recovery actions depending on the timelines and collection bucket priorities
• Visiting customers and persuading to release payments on time to avoid potential NPA situation
• Tracking and connecting with delinquent cases who are on the defaulter list regularly, to recover outstanding dues
• Ensuring reduction in NPL for the branch to maintain quality portfolio of loan.
• Coordinates with zonal and legal receivables team for initiating timely and appropriate actions against defaulters and recovering from NPA accounts
• Ensuring collections are deposited as per the operational guidelines
• Tracking and following up for collection of cheques from the customers
• Collecting, preparing and sharing collections MIS including portfolio performance, NPA, collections, projections etc
• Ensuring compliance requirements are not compromised by maintaining zero tolerance for non-compliance
• Review of NPA, recovery, auctions identified accounts and ensuring collection of 100% on a monthly basis
• Building and maintaining cordial relationship the regulatory authorities such as local courts, police station, regulatory authorities etc to enable effective management of defaulters as and when it is required
• Participating in review meetings periodically to understand the collection status, projections and performance including collecting feedback and guidance for performance improvement
• Ensuring reduction in possessed and unsold stock

Others:

• Any other tasks which will be required to be performed from time to time as per the instructions

Reporting Team

• Reporting Designation: Zonal Recovery officer
• Reporting Department: Receivables
• Category: Graduation in any discipline
• Field specialization: Any Specialization
• Degree: Graduation

Required work experience

• Years of experience: 2+ years of experience in the home loan products/related company in collections/ recovery management

Key Performance Indicators:

• Collection process management – follow up, collection and deposit

Required Skills:

• Understanding of home loan products
• Thorough knowledge of mortgage products collection processes
• Good communication (oral and written) with proficiency in local language
• Interpersonal sensitivity and influencing to manage customers as well as regulatory authorities
• Good negotiation skills for managing recovery/collections
• Good planning and follow-up skills
• High degree of process compliance and attention to detail
• Good knowledge on the relevant laws/acts including SARFAESI