Rivera hiring For technical chat process sal upto 4.8lpa

Rivera Manpower Services; Bengaluru; On-site; INR 450,000 - 550,000; Full time

Benefits offered by this job

Cab Facility

UK shifts

Performance Incentives

Night Shift Allowance

Great work culture & career growth

Job summary

Rivera Manpower Services is hiring for technical support non voice roles in Bengaluru, India. The role involves handling international calls, resolving queries, and documenting interactions in our systems.

You will join a fast-paced, global-support team and receive comprehensive training to ensure excellent service delivery. The opportunity is suitable for graduates/undergraduates with strong English communication.

Qualifications

• Education: Graduates/Undergraduates.
• Excellent verbal communication skills in English
• Willingness to work in night shifts and rotational offs

Responsibilities

• Handle inbound and outbound international calls in a professional manner.
• Resolve customer queries, complaints, or issues efficiently and accurately.
• Maintain detailed documentation of customer interactions in system records.
• Adhere to process workflows, compliance standards, and quality benchmarks.
• Collaborate with internal teams for escalations or issue resolution where required.
• Meet performance targets related to call quality, resolution rate, and customer satisfaction.

Skills

English communication

Education

Graduates/Undergraduates

Job description

Greetings !!!

We are excited to share an excellent opportunity for candidates looking to build a rewarding career in technical support non voice Process with leading multinational companies. If you're a confident communicator with a passion for customer service, we'd love to hear from you!

Job Description:

We are hiring for technical support non voice process roles with leading multinational organisations. This is a great opportunity for individuals who have excellent communication skills and a passion for customer interaction to start or grow their career in a dynamic, fast-paced, and professional environment.

As part of the customer support team, you will handle voice-based interactions with international clients, providing prompt, courteous, and effective resolutions to a variety of customer issues. You'll be expected to deliver outstanding service experiences across global markets, working in collaboration with internal teams to ensure customer satisfaction and retention.

Job Details

Process: technical support non voice process

Experienced: Up to 5LPA (Based on current CTC and relevant experience)

Qualification Criteria:

Education: Grads/Undergrads

Excellent verbal communication skills in English

Willingness to work in night shifts and rotational offs

Experience Required:

Mandatory: Experience in international non voice process for experienced candidates

Key Responsibilities:

• Handle inbound and outbound international calls in a professional manner.
• Resolve customer queries, complaints, or issues efficiently and accurately.
• Maintain detailed documentation of customer interactions in system records.
• Adhere to process workflows, compliance standards, and quality benchmarks.
• Collaborate with internal teams for escalations or issue resolution where required.
• Meet performance targets related to call quality, resolution rate, and customer satisfaction.

Desired Candidate Profile:

Any Graduate / Undergraduate (With Excellent English Communication)

Experienced (05 yrs) can apply

Must be open to work in rotational shifts/night shifts

Good typing speed and listening skills

Role Highlights:

• Opportunity to work with leading global clients
• Develop and enhance communication, problem-solving, and service delivery skills
• Exposure to US, UK Shifts (Night/Rotational Shifts)
• Fast-paced and growth-oriented work culture
• Extensive training and support provided for freshers

Perks & Benefits:

• Cab Facility (As per shift & company policy)
• UK shifts
• Performance Incentives
• Night Shift Allowance
• Great work culture & career growth