Rivera hiring For insurance process offering upto 5lpa

Rivera Manpower Services; Bengaluru; On-site; INR 495,000 - 605,000; Full time

Benefits offered by this job

Cab Facility

UK shifts

Performance Incentives

Night Shift Allowance

Great work culture & career growth

Job summary

Rivera Manpower Services in Bengaluru is hiring for International semivoice Process roles to engage with global clients. You will handle voice-based interactions, provide prompt resolutions, and contribute to high customer satisfaction in a fast-paced setting.

The role requires excellent English communication, willingness to work night shifts, and a background in international voice processes. Training and rotational shifts are part of the role to support global clients.

Qualifications

• Education: Grads/Undergrads
• Excellent verbal communication skills in English
• Willingness to work in night shifts and rotational offs

Responsibilities

• Handle inbound and outbound international calls in a professional manner.
• Resolve customer queries, complaints, or issues efficiently and accurately.
• Maintain detailed documentation of customer interactions in system records.
• Adhere to process workflows, compliance standards, and quality benchmarks.
• Collaborate with internal teams for escalations or issue resolution where required.
• Meet performance targets related to call quality, resolution rate, and customer satisfaction.

Skills

Excellent English

Night shifts

Typing speed

Listening skills

Education

Graduates/Undergraduates

Job description

Greetings !!!

Job Description

We are hiring for International semivoice Process roles with leading multinational organizations. This is a great opportunity for individuals who have excellent communication skills and a passion for customer interaction to start or grow their career in a dynamic, fast-paced, and professional environment.

As part of the customer support team, you will handle voice-based interactions with international clients, providing prompt, courteous, and effective resolutions to a variety of customer issues. You'll be expected to deliver outstanding service experiences across global markets, working in collaboration with internal teams to ensure customer satisfaction and retention.

Job Details

Process: International semivoice Support

Experienced: Up to 5.5 LPA (Based on current CTC and relevant experience)

Qualification Criteria

• Education: Grads/Undergrads
• Excellent verbal communication skills in English
• Willingness to work in night shifts and rotational offs

Experience Required

Mandatory: Experience in international voice process for experienced candidates

Key Responsibilities

• Handle inbound and outbound international calls in a professional manner.
• Resolve customer queries, complaints, or issues efficiently and accurately.
• Maintain detailed documentation of customer interactions in system records.
• Adhere to process workflows, compliance standards, and quality benchmarks.
• Collaborate with internal teams for escalations or issue resolution where required.
• Meet performance targets related to call quality, resolution rate, and customer satisfaction.

Desired Candidate Profile

• Any Graduate / Undergraduate (With Excellent English Communication)
• Experienced (05 yrs) can apply
• Must be open to work in rotational shifts/night shifts
• Good typing speed and listening skills

Role Highlights

• Opportunity to work with leading global clients
• Develop and enhance communication, problem-solving, and service delivery skills
• Exposure to US, UK Shifts (Night/Rotational Shifts)
• Fast-paced and growth-oriented work culture
• Extensive training and support provided for freshers

Perks & Benefits

• Cab Facility (As per shift & company policy)
• UK shifts
• Performance Incentives
• Night Shift Allowance
• Great work culture & career growth

Rivera Manpower Services.