RIS Application Support Engineer

INFINX; Hyderabad, Mumbai; Hybrid; INR 600,000 - 900,000; Full time

Job summary

INFINX is seeking a Technical Support Engineer to support RIS-related products and healthcare IT environments. The role involves on-site and remote coordination with clinical teams, IT departments, and development to ensure stable RIS/PACS systems and related health tech workflows.

You will monitor servers, troubleshoot issues, drive continuous improvements, and collaborate across cross-functional teams. Travel up to 20% is expected in this fast-paced, mission-critical setting.

Qualifications

• Healthcare or medical imaging IT support experience.
• Strong problem-solving and communication skills.
• Ability to work in a fast-paced, mission critical environment.
• Experience with PACS/RIS-PACS preferred.
• Willingness to travel up to 20%.

Responsibilities

• Support product help requests and troubleshoot issues.
• Server monitoring and optimization for performance.
• Coordinate with IT and clinical teams during incidents.
• QA testing with development team for high-quality releases.
• On-site coordination with IT during system integrations.
• Travel approximately 20%.

Skills

IT support

Quality assurance

Healthcare experience

Communication skills

Project management

Cross-functional collaboration

Troubleshooting

Digital health tech

Team collaboration

Education

Bachelors in IT/CS

Tools

PACS RIS

SQL Server

Active Directory

Windows Server

TCP/IP Networking

Job description

Technical Support Engineer - RIS

Shift time - 9.30 pm to 6.30 am

Location Mumbai/Hyderabad

Requirements:

• Support product help requests and troubleshoot to resolve any issues.
• Server Monitoring and Optimization: monitoring of servers, ensuring optimal performance and proactively addressing potential issues.
• Analytics and measuring of product efficiency and usage
• Drive automation and efficiency initiatives to reduce manual effort and improve response times
• Work with professional resources with PACS, viewer and other applications concerning issues, questions and configurations.
• Coordinating, documenting and maintaining policies and procedures that drive security, disaster recovery, data integrity, and workflow in regard to the system/servers.
• Coordinate remotely with other IT departments to come up with and implementation strategy.
• Maintain strong relationships with key stakeholders (clinical teams, operations, IT leadership)
• On site coordination with IT departments as they integrate new systems that may affect the product.
• Ensure high-quality communication during incidents and ongoing support activities
• Provide on-site coordination with IT teams to support the integration of new and current systems
• Collaborate with development with the team to execute QA testing and ensure high-quality releases
• Provide support for systems and workflows.
• Participate and contribute in collaboration with internal teams to deliver projects and ensure successful implementation of new systems and processes
• Travel is required for this position, approximately 20% of the time

Skills Required:

• Bachelor's degree in information technology, computer science, or a related field (or equivalent experience).
• Extensive experience in IT support and quality assurance, with a focus on healthcare or medical imaging.
• Strong problem-solving, attention to detail, project management and excellent communication skills.
• Ability to collaborate effectively with cross-functional teams and drive continuous improvement initiatives.
• Must be able to work in a fast-paced, mission critical environment.
• Demonstrated ability to work independently and collaborate with teams through operational improvement process.
• Preferred experience in training and working in the application of Digital Health technology in areas of health sciences, allied health, health care operations and/or radiology based operations.
• Experienced in troubleshooting PC and basic network related problems in a Wintel environment
• Working knowledge in the following areas a plus: Windows 2000/XP/11, Windows Server 2019 Standard, Active Directory, SQL Server, Wintel hardware installation and troubleshooting, RAID configuration, TCP/IP networking
• Ability to think critically and to develop solutions to PACS, RIS-PACS, PACS network and other health systems related issues is preferred.