Technical Support Engineer

UST; Bengaluru; Hybrid; INR 600,000 - 900,000; Full time

Job summary

A healthcare technology firm in Bangalore is seeking a PACS Support Engineer to join their IT team. The ideal candidate will have 3-5 years of experience in PACS administration and will be responsible for providing technical support for imaging informatics systems. Key responsibilities include troubleshooting, ensuring compliance with healthcare standards, and training end users on system usage. This position offers a hybrid working model with the flexibility of working from home and the office.

Qualifications

• 3–5 years of hands-on experience in PACS administration and support within a healthcare IT environment.
• Strong knowledge of DICOM, HL7, RIS, and Radiology workflows.
• Experience supporting modalities like CT, MRI, Ultrasound.

Responsibilities

• Provide L1/L2 technical support for PACS and related imaging informatics systems.
• Troubleshoot and resolve hardware, software, and network issues.
• Ensure compliance with healthcare data privacy standards.

Skills

PACS administration

DICOM

HL7

Communication skills

Troubleshooting

Education

Bachelor’s degree in IT, Computer Science, Biomedical Engineering

Tools

ServiceNow

Jira

BMC Remedy

Windows Server

VMware

Job description

Overview

Job Title: PACS Support Engineer – Healthcare IT Systems

Experience Level: Mid-Level (3–5 Years)

Employment Type: Full-Time – Hybrid (3 days from office)

Location: Bangalore, India

We are seeking an experienced and detail-oriented PACS Support Engineer to join our healthcare IT team in Bangalore. This role is ideal for professionals with hands-on experience in PACS administration, RIS, DICOM, HL7, and healthcare imaging systems. You will be responsible for providing L1/L2 support for imaging informatics systems across modalities such as CT, MRI, Ultrasound, and Mammography, ensuring seamless operation and compliance with healthcare standards.

Responsibilities

• Provide L1/L2 technical support for PACS and related imaging informatics systems (RIS, DICOM, HL7).
• Act as the first point of contact via the service desk for PACS-related issues across hospital departments.
• Troubleshoot and resolve hardware, software, and network issues impacting PACS functionality.
• Monitor system health and performance, escalating issues to vendors or internal teams when required.
• Coordinate with radiologists, technicians, and IT teams to ensure timely resolution of incidents.
• Ensure compliance with healthcare data privacy standards (HIPAA, GDPR, etc.).
• Document incidents, problems, and resolutions in ITSM platforms (e.g., ServiceNow, BMC Remedy, Jira).
• Support image routing, storage, retrieval, and archival workflows in line with hospital policies.
• Participate in system upgrades, backups, and scheduled maintenance activities.
• Train end users on PACS usage and best practices.

Required Qualifications

• Bachelor’s degree in IT, Computer Science, Biomedical Engineering, or a related field.
• 3–5 years of hands-on experience in PACS administration and support within a healthcare IT environment.
• Strong knowledge of DICOM, HL7, RIS, and Radiology workflows.
• Experience supporting modalities like CT, MRI, Ultrasound, X-ray.
• Familiarity with Windows Server administration and VMware environments.
• Experience with ITSM/service desk tools (ServiceNow, Jira, BMC Remedy).
• Strong analytical, troubleshooting, and communication skills.
• Willingness to work in rotational shifts as needed.

Preferred Qualifications

• Previous experience in a hospital or healthcare IT setting.
• Knowledge of healthcare compliance and security best practices.
• Vendor certifications in PACS, DICOM, or HL7 systems.