Application Support Engineer – Healthcare

NTT DATA BUSINESS SOLUTIONS; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS is seeking an experienced professional in Bangalore to join our Application Support and Maintenance team for Healthcare Provider workflows. The role focuses on incident handling, monitoring, change release support, and regulatory compliance within enterprise healthcare environments.

You will collaborate with business users, IT teams, and vendors to ensure seamless operations, timely resolutions, and adherence to HIPAA and data privacy standards while maintaining

Qualifications

• Candidates should have strong incident/problem management experience for healthcare provider applications.
• Experience with monitoring, maintenance, and patch validation of enterprise SaaS platforms.
• Proven ability to coordinate changes/releases with vendors and internal teams.
• Ability to liaise between business users, IT teams, and third-party vendors.
• Familiarity with HIPAA, data privacy, and security considerations in healthcare IT.

Responsibilities

• Investigate and resolve L2/L3 incidents for healthcare applications to meet SLAs.
• Monitor application health, interfaces, and batch jobs; perform maintenance and upgrades.
• Assess, validate, and implement changes/releases with proper rollback planning.
• Coordinate with stakeholders and vendors for issue resolution and enhancements.
• Maintain knowledge articles, runbooks, and audit documentation for compliance.

Skills

Incident Problem Management

Application Monitoring Maintenance

Change Release Support

Stakeholder Vendor Coordination

Compliance Documentation

Scheduling

Roster Management

Resource Management Tools

SaaS Troubleshooting

Tools

iCertis

Einstein

Parallon Workforce Management

Job description

Req ID: phone_number

We are currently seeking an Application Support and Maintenance - Healthcare Provider (Enterprise Corporate Functions) to join our team in Bangalore, Karnataka, India.

Responsibilities

• Incident Problem Management: Investigate, troubleshoot, and resolve L2/L3 incidents for COTS healthcare applications, ensuring timely restoration of services and adherence to SLAs; perform root cause analysis for recurring issues.
• Application Monitoring Maintenance: Proactively monitor application health, interfaces, and batch jobs; perform regular maintenance, patch validation, and upgrades in coordination with vendors and internal teams.
• Change Release Support: Assess, implement, and validate application changes (configurations, patches, upgrades) through controlled release processes, including impact analysis and rollback planning.
• Stakeholder Vendor Coordination: Act as a liaison between business users, IT teams, and third-party vendors for issue resolution, enhancements, and escalations, particularly for regulated healthcare workflows.
• Compliance Documentation: Maintain knowledge articles, runbooks, and audit documentation; ensure adherence to healthcare regulations (e.g., HIPAA), security standards, and data privacy requirements.

Skills

• Incident Problem Management
• Application Monitoring Maintenance
• Change Release Support
• Stakeholder Vendor Coordination
• Compliance Documentation
• Scheduling, rosters, resource management tools
• Knowledge of community engagement platforms (digital signage, resident portals)
• Troubleshooting SaaS‑based administrative platforms
• Experience with Administrative systems like iCertis, Einstein, Parallon Workforce Management