Application Support ( Tier1 ) Professional - EHR / EMR / SQL

Shashwath Solution; Dadri; On-site; INR 400,000 - 620,000; Full time

Job summary

Shashwath Solution in India is seeking a Technical Support Engineer to diagnose and resolve issues in healthcare software, handle installations, and ensure HIPAA-compliant data handling.

You will work on ITIL-driven incident management, use ServiceNow/Jira, and interact with US clients during night shifts. A graduate background is required.

Qualifications

• Must be a Graduate.
• 3-5 years of experience in technical support.
• Willing to work night shift.
• US client interaction experience.

Responsibilities

• Technical support and troubleshooting for healthcare software and configurations.
• Install and setup ancillary software platforms.
• Diagnose and resolve issues quickly; escalate when needed.
• Collaborate with IT teams, developers, and end users.
• Maintain data security and HIPAA compliance.
• Ensure accurate data entry and patient data handling.

Skills

Healthcare software knowledge

SQL querying

Windows/AD

Incident management ITIL

Ticketing systems (ServiceNow/Jira)

Security basics

Communication skills

Education

Graduate

Tools

ServiceNow

Jira

Job description

Shift timings

6:30 PM to 3:30 AM/ 7 PM 4 AM IST. Need only Immediate Joiners.

Job Responsibilities: Technical Support and Troubleshooting:

• Basic Technical Troubleshooting: Diagnose and resolve technical issues with Healthcare software and other Software configuration errors.
• Installation and Setup: Configuring, installing, and setting up ancillary products (e.g. software Platforms)
• Diagnostics and Troubleshooting: Ability to quickly identify issues with products and provide effective resolutions.
• Problem Escalation: Escalating issues to higher levels of technical support or to Product leaders while keeping the users informed.
• Collaboration and communication: Work with other IT teams, developers, and end users to gather requirements, explain issues and provide resolutions.
• Data Management and security:
• Data Security and Compliance: Knowledge of best practices for protecting patient data in compliance with HIPAA and other privacy regulations.
• Data Entry and Accuracy : Attention to details in managing patient data with healthcare systems .

Application Skillset Required

• Software Systems for Healthcare: knowledge of software solutions that integrate with healthcare systems like EHR (Electronic Health Records), PM (Practice Management), HIE systems
• SQL querying: Good understanding of SQL queries, including joins, subqueries etc.
• Operating systems & Servers: Proficiency in common operating systems like windows, services, basic knowledge of Active Directory.
• Incident Management : Familiarity with ITIL processes for managing and resolving incidents, including documenting issues and resolutions .
• Ticketing Systems : Knowledge and experience with ticketing software like ServiceNow or Jira to track and resolve Support requests.
• Basic security knowledge : Understanding of antivirus software, firewalls, and basic security protocols
• Communication: Excellent Communication, Customer Service Orientation, Problem solving and Attention to detail.

Qualifications

• Must be a Graduate.

Eligibility :

• Must be a Graduate.
• Must have 3-5 years.
• Willing to work in Night Shift.
• US client interaction experience.