Ripik AI - Forward Deployment Engineer

Ripik.AI; Dadri; On-site; INR 1,400,000 - 2,100,000; Full time

Job summary

Ripik.AI is hiring for an experienced role to own end-to-end solution delivery for AI SaaS products and manage client onboarding and deployments. You will shape the product roadmap, coordinate with engineering and ML teams, and ensure customer satisfaction across multiple high-profile accounts.

The successful candidate will have 4–5 years in AI SaaS, strong cross-functional collaboration, and hands-on experience with customer-facing delivery in a fast-paced startup environment.

Qualifications

• 4 to 5 years in AI SaaS product delivery with customer-facing experience.
• Proven track record interfacing with customers and product/tech teams.
• Familiarity with AI tools like chatbots.
• Bachelor's degree in business, IT, or related field (preferred).

Responsibilities

• Own end-to-end solution delivery and adoption for assigned products/customers.
• Be in charge of the product roadmap and incorporate new features as needed.
• Liaise with engineering and ML teams to develop features aligned with the roadmap.
• Be in-charge of deployment at key clients.
• Deliver AI SaaS products end-to-end with 4-5 years of experience in AI SaaS startups.
• Interface with customers, product, and tech teams to ensure smooth execution.
• Manage customer expectations, onboarding, and long-term satisfaction.
• Support travel for client meetings and implementations.
• Stay attentive to details and contribute to product feedback loops.

Skills

AI SaaS delivery

Customer-facing

Stakeholder management

Cross-functional collaboration

Product roadmap

Education

Bachelor's degree in business/IT

Tools

Chatbots

Job description

Ripik.ai is a fast-growing industrial AI SAAS start-up founded by IIT D alumni and with extensive experience in McKinsey, IBM, Google and others. It is backed by marquee VC funds like Accel, Venture Highway and 25+ illustrious angels including 14 unicorn founders.

Ripik.ai builds patented full stack software for automation of decision making on the factory floor. Today, they are deployed at more than 15 of the largest and most prestigious enterprises in India including the market leaders in steel, aluminium, cement, pharma, paints, consumer goods and others.

It is one of Indias very few AI product start-ups to be a partner to GCP, Azure and AWS. We are also the AI partner of choice for CII, ICC and NASSCOM.

Key Responsibilities

• Own end-to-end solution delivery and adoption for assigned products/customers.
• Be in charge of the product roadmap, suggest and incorporate new features into the roadmap as necessary.
• Liaison with the engineering and ML team to develop new product features and drive execution as per product roadmap.
• Be In-charge of deployment at some of our key clients.
• Deliver AI SaaS products end-to-end with 4-5 years of experience in AI SAAS based organization.
• Interface seamlessly with customers, product, and tech teams to ensure smooth execution.
• Manage customer expectations, handle onboarding, and foster long-term satisfaction.
• Support travel for client meetings and implementations.
• Stay attentive to details, proactively resolve issues, and contribute to product feedback loops.

Required Skills & Experience

• 4 to 5 years in product delivery for AI SaaS startups, with hands-on experience in customer-facing roles.
• Proven track record interfacing with customers, product/tech teams, and managing expectations/onboarding.
• Familiarity with AI tools like chatbots.
• Attentive, communicative, and adaptable in a fast-paced startup environment.
• Bachelors degree in business, IT, or related field (preferred).

What can you expect?

• Ability to shape the future of manufacturing by leveraging best-in-class AI and software; we are a unique organization with niche skill set that you would also develop while working with us.
• World class work culture, coaching and development.
• Mentoring from highly experienced leadership from world class companies (refer to Ripik.AI website for details).
• International exposure.

(ref:hirist.tech)