Senior Solution Associate

BookMyMentor; Sector 10; On-site; INR 1,500,000 - 2,800,000; Full time

Job summary

Ripik.AI is seeking a Senior Solution Associate to own end-to-end solution delivery for assigned products and drive adoption with customers in an AI SaaS context. You will manage the product roadmap, coordinate with engineering and ML teams, and oversee deployments at major client sites.

The role requires 4–5 years of AI SaaS product delivery experience, strong stakeholder management, and effective communication in a fast-paced startup environment.

Qualifications

• 4-5 years in product delivery for AI SaaS startups with hands-on customer-facing experience.
• Proven track record interfacing with customers, product/tech teams, and managing onboarding.
• Familiarity with AI tools like chatbots.
• Attentive, communicative, and adaptable in a fast-paced startup environment.
• Bachelor’s degree in business, IT, or related field (preferred).

Responsibilities

• Own end-to-end solution delivery and adoption for assigned products/customers.
• Be in charge of the product roadmap and incorporate new features as needed.
• Liaison with engineering and ML teams to develop features per roadmap.
• In-charge of deployment at key clients.
• Interface with customers, product, and tech teams to ensure smooth execution.
• Manage customer expectations, onboarding, and long-term satisfaction.
• Support travel for client meetings and implementations.
• Resolve issues proactively and contribute to product feedback loops.

Skills

Customer-facing

Product delivery

AI SaaS experience

Stakeholder management

Communication

Education

Bachelor’s degree in business/IT

Tools

Chatbots

Job description

Ripik.AI Verified

Senior Solution Associate

Mid Level (2-5 years)

Posted 7/27/2026

Own end-to-end solution delivery and adoption for assigned products/customers.Be in charge of the product roadmap, suggest and incorporate new features into the roadmap as necessary.Liaison with the engineering and ML team to develop new product features and drive execution as per product roadmap.Be In-charge of deployment at some of our key clients.Deliver AI SaaS products end-to-end with 4-5 years of experience in AI SAAS based organization.Interface seamlessly with customers, product, and tech teams to ensure smooth execution.Manage customer expectations, handle onboarding, and foster long-term satisfaction.Support travel for client meetings and implementations.Stay attentive to details, proactively resolve issues, and contribute to product feedback loops.

Requirements

• 4-5 years in product delivery for AI SaaS startups, with hands-on experience in customer-facing roles.
• Proven track record interfacing with customers, product/tech teams, and managing expectations/onboarding.
• Familiarity with AI tools like chatbots
• Attentive, communicative, and adaptable in a fast-paced startup environment.
• Bachelor’s degree in business, IT, or related field (preferred).

About the Company

Ripik.AI

Technology

Ripik.ai is a fast-growing industrial AI SAAS start-up founded by IIT D alumni and with extensive experiencein McKinsey, IBM, Google and others. It is backed by marquee VC funds like Accel, Venture Highway and 25+ illustrious angels including 14 unicorn founders.Ripik.ai builds patented full stack software for automation of decision making on the factory floor. Today, they are deployed at more than 15 of the largest and most prestigious enterprises in India including the market leaders in steel, aluminium, cement, pharma, paints, consumer goods and others.It is one of India’s very few AI product start-ups to be a partner to GCP, Azure and AWS. We are also the AI partner of choice for CII, ICC and NASSCOM.The world today is standing on the foundations of automation built over the last century, one of the last laps of which comprised the deployment of hundreds of cameras in order to build visibility into the process, safety, quality, personnel and equipment tracking, amongst others.It is humanly impossible to monitor 24 x 7 the hundreds of continuous video feeds. Hence, visual anomalies and early warnings go undetected. Usually every camera is installed to solve a specific purpose, but that purpose goes unaddressed.Ripik.ai 's vision AI platform continuously monitors the video feeds and provides real-time alerts so that whatever one needs to detect in any video feed is detected and the right workflow is triggered.We work with industrial enterprises globally to advance their industry 4.0 efforts and harness significant bottom-line improvement via the deployment of computer vision applications.