Rights & Catalog Protection Senior Administrator

Believe Digital; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

TuneCore Services is seeking a Content Infringement Operations team member to handle right infringements and conflict situations for our artists catalogue in an international Mumbai-based team. You will manage video monetization inquiries, assets, claims, and policies, ensuring rights are correctly administered within YouTube CMS and Facebook Rights Manager.

Responsibilities include communicating with customers, reviewing video claims, monitoring KPI/SLA, and supporting 24/7 operations with

Qualifications

• Bachelor's or Master's degree required.
• Experience with YouTube Infringement preferred.
• Proficient in YouTube CMS and Rights Manager workflows.
• Excellent written and spoken English communication.
• Knowledge of music rights management beneficial.
• Organized, reliable, proactive and independent.
• Team player with strong time management and multitasking skills.
• Proven MS Excel skills.

Responsibilities

• Handle inquiries related to video monetization and infringement disputes by email/phone.
• Perform Video CMS tasks in YouTube CMS and Facebook Rights Manager.
• Review assets and ensure only eligible content is delivered; remove ineligible content.
• Research patterns to prevent unsanctioned activity and investigate incidents.
• Report technical and communication issues to support TuneCore artists.
• Maintain KPI and SLA compliance in daily operations.
• Work in 24/7 operations with a rostering system.

Skills

English communication

Team player

Multitasker

Time management

Organized

Proactive

Curious

Attention to detail

Education

Bachelor's/Master degree

Tools

MS Excel

Job description

Job Description

TuneCore Services is looking to hire a Content Infringement Operations team member to deal with right infringements and conflict situations related to our artists catalogue. The person shall be reporting to Right and Catalog protection Leader of TuneCore services. As part of our international team based India, you will be responsible for all aspects of TuneCore s video monetization services, including communicating with customers regarding video monetization inquiries; managing assets, claims, and policies; and ensuring rights are properly administered within YouTube s CMS and Facebook Rights Manager.

Your Day to day responsibilities include:

• Effective Communication with customers and third parties, by email and phone, regarding video monetization inquiries and conflict/dispute resolutions, addressing issues with speed and efficiency.
• Perform day-to-day Video CMS tasks (including in YouTube CMS and Facebook Rights Manager) and proactively review and evaluate the content and video claims for accuracy.
• Review sound recording assets to ensure that only eligible content is delivered to video platforms and that any ineligible content is promptly removed.
• Research and find patterns to prevent unsanctioned activity. Investigate potential occurrences of activity and report management.
• Perform other duties as assigned by management on the subjects of Copyright Infringement.
• Report technical and communication issues in order to better service TuneCore artists.
• Ensure that all the KPI s and SLA s of TuneCore is well respected to serve the Business.

Over and above, the role demands the following from the candidates:

• Candidate to be operationally working on Zendesk, YouTube CMS, Facebook Rights Manager and iTunes Connect
• Should be adaptable to working in 247 operations following a rostering system of rotational shifts. It would be a 5 day work week, however the shift and week offs would be basis the roster system only Qualifications

Qualifications

• Bachelors/Master degree
• Having relevant experience in the areas of YouTube Infringement
• Should have known to handle YouTube CMS
• Written and spoken English with good communication skills mandatory
• Passionate YouTube expert with YouTube Certification and an in-depth knowledge of the YouTube CMS especially with To-Dos of YT CMS which involves Reference overlaps, Potential claims, Invalid reference, Ownership Conflicts etc.
• Digital friendly Knowledge about music rights management
• Organized, reliable, proactive, disciplined, and independent
• Team Player, multitasker with excellent time management and organizational skills
• Proven knowledge and experience in MS Excel
• Motivated and curious