Right and Catalog Protection - Supervisor

Believe; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Flexibility

Office perks

Wellbeing support

Transparency

Sustainability

Job summary

Believe is seeking a Content Infringement Operations team member to manage video monetization rights across YouTube, Facebook Rights Manager and TikTok MediaMatch. Reporting to the Right and Catalog Protection Leader, you will work with an international team in the US, Paris, and India to protect TuneCore’s catalog.

Your day-to-day includes overseeing CMS operations, reviewing assets, investigating infringements, and driving improvements in processes and performance in a 24/7 environment.

Qualifications

• Operational experience with Zendesk, video monetization workflows, and rights management
• Proven ability to lead, coach and develop a team in a fast-paced environment
• Strong data analysis, dashboards, and KPI tracking
• Excellent communication and stakeholder-management skills
• Experience handling escalations and complex copyright cases

Responsibilities

• Communicate with customers and third parties about video monetization queries and rights issues
• Oversee day-to-day Video CMS operations across platforms (YouTube CMS, Rights Manager)
• Review assets to ensure only eligible content is delivered to video platforms
• Investigate trends to identify unauthorized activity and escalate findings
• Manage infringement cases and ensure timely, consistent handling
• Identify gaps and work with cross-functional teams to implement improvements
• Monitor team performance and provide insights to management
• Ensure 24/7 coverage with proper rostering and shifts
• Lead and mentor operations specialists to hit KPIs and SLAs

Skills

Zendesk experience

People management

Data analysis

Leadership

Communication

Tools

Zendesk

YouTube CMS

Facebook Rights Manager

TikTok MediaMatch

Job description

Believe is a global artist development company. We empower local artists, labels and publishers to grow their audiences at each stage of their careers with expertise, respect, fairness and transparency.

Operating in 50+ countries, with more than 2,000 employees, Believe offers a full range of services including audience development, publishing, marketing and distribution, with a tailor-made approach to fit any artist, label or publisher.

Believe champions independence and innovation through a unique model that combines local expertise with a global tech platform, delivering exclusive solutions for artists to promote and monetize their music thanks to strategic partnerships with leading global digital service providers.

With a leading portfolio of brands that includes Nuclear Blast, naïve, TuneCore, Groove Attack, Sentric, AllPoints and Byond, Believe artists generated more than 800 billion streams worldwide in 2024 across all genres, and were recognized with more than 70 leading industry awards.

Learn more at www.believe.com

Believe is a global artist development company. We empower local artists, labels and publishers to grow their audiences at each stage of their careers with expertise, respect, fairness and transparency.

Operating in 50+ countries, with more than 2,000 employees, Believe offers a full range of services including audience development, publishing, marketing and distribution, with a tailor-made approach to fit any artist, label or publisher.

Believe champions independence and innovation through a unique model that combines local expertise with a global tech platform, delivering exclusive solutions for artists to promote and monetize their music thanks to strategic partnerships with leading global digital service providers.

With a leading portfolio of brands that includes Nuclear Blast, naïve, TuneCore, Groove Attack, Sentric, AllPoints and Byond, Believe artists generated more than 800 billion streams worldwide in 2024 across all genres, and were recognized with more than 70 leading industry awards.

Learn more at www.believe.com

Job Description

TuneCore Services is looking to hire a Content Infringement Operations team member to deal with right infringements and conflict situations related to our artist's catalogue. The person shall be reporting to Right and Catalog protection Leader of TuneCore services. As part of our international team based in United States, Paris and India, you will be responsible for all aspects of TuneCore’s video monetization services, including communicating with customers regarding video monetization inquiries; managing assets, claims, and policies; and ensuring rights are properly administered within YouTube’s CMS, Facebook Rights Manager and TikTok MediaMatch.

Your Day to day responsibilities include:

• Communicate effectively with customers and third parties via email regarding video monetization inquiries, ownership conflicts, disputes, and rights-related issues, ensuring timely and efficientresolution.
• Oversee day-to-day Video CMS operations across platforms, including YouTube CMS and Facebook Rights Manager, ensuring content and video claims are reviewed accurately and in accordance with applicable policies and processes.
• Review and oversee the management of sound recording/ art track assets to ensure that only eligible content is delivered to video platforms and that ineligible or non-compliant content is identified and removed promptly.
• Conduct research and analyze trends and patterns to identify potential unauthorized or unsanctioned activity. Ensure appropriate investigations are conducted and findings are escalated to management where required.
• Oversee copyright infringement-related activities and ensure cases are handled consistently, accurately, and within established timelines.
• Identify operational, technical, and communication gaps and work cross-functionally with relevant teams to implement effective solutions and improve the overall support experience for TuneCore artists.
• Monitor team performance and operational metrics, identify trends and recurring issues, and provide regular insights and recommendations to management.
• Support process improvements, knowledge sharing, and implementation of best practices across the team to improve operational efficiency and service quality.
• Ensure adequate team coverage and effective resource allocation in a 24/7 operational environment, including management of rotational shifts and roster requirements.
• Perform other duties and responsibilities related to Copyright Infringement, Video Rights, and operations as assigned by management.
• Manage a team of operations specialists, providing regular guidance, feedback, and support to drive individual and team performance.
• Set clear expectations and ensure team members consistently meet defined KPIs, SLAs, quality standards, and business objectives.

Qualifications

• Candidate to be operationally working on Zendesk, YouTube CMS, Facebook Rights Manager and TikTok MediaMatch
• Have prior experience in people management, feedback, conflict resolution, and team development.
• Demonstrate experience in reporting, dashboard creation, data analysis, and maintaining operational trackers.
• Be comfortable preparing and presenting weekly and monthly business/performance reviews to leadership and stakeholders.
• Demonstrate strong analytical and problem-solving skills, with the ability to translate operational data into actionable insights.
• Demonstrate strong communication, presentation, stakeholder-management, and decision-making skills.
• Be comfortable managing escalations and taking ownership of complex rights and copyright-related cases.
• Demonstrate the ability to lead and motivate a team in a fast-paced, metrics-driven operational environment.
• Be comfortable working in a 24/7 operational environment under a rotational shift and rostering system.
• Be available to work 5 days per week, with working hours and weekly days off determined based on the operational roster.
• Demonstrate strong attention to detail and the ability to balance business priorities, operational requirements, reporting needs, and team development effectively.

Additional Information

Benefits @Believe:

• #Flexibility– Just punch in leaves, not intime and out time
• #Office perks– a game of foosball, table tennis to bat the afternoon lacklustre, free event pass for exclusive and limited shows, music subscription, etc
• #Wellbeing– Caring by EUTELMED, professionals are at your disposal for advice and support, in your own language and culture
• #Transperancy– engaged in secondary activity just disclose it to us
• #Sustainability– You can be a part of CSR program, represent yourself as a #shaper and contribute to a better future.

Disclosure:

Believe strongly promotes equal treatment regardless of race, ethnicity, nationality, gender, sexual orientation, socio-economic status, age, marital or civil partner status, pregnancy or maternity, physical abilities, religious beliefs, political beliefs, or other ideologies.