Content Quality Administrator (Fixed Term - 1 year)

Believe; Maharashtra; On-site; INR 334,800 - 502,200; Full time

Benefits offered by this job

Flexibility in work hours

Office perks like foosball and table tennis

Free event passes

Music subscription

Wellbeing support

CSR program participation

Job summary

A leading digital music service provider in India is seeking a dedicated Content Quality Administrator to ensure the quality and accuracy of music content. The role involves reviewing music releases, coordinating with teams, and providing customer support. Candidates should have a Bachelor's Degree and 2-3 years of experience using Zendesk. This fixed-term position offers various office perks and a flexible work environment.

Qualifications

• Minimum of 2-3 years experience working with Zendesk.
• Proven experience in customer support and reporting.
• Strong team spirit and collaboration skills.

Responsibilities

• Review every music release submitted by artists for compliance.
• Coordinate with the central teams to validate releases.
• Provide timely customer support to clients within TuneCore.

Skills

Excellent communication skills

Customer support experience

Knowledge of digital music platforms

Proficiency in Microsoft Office

Ability to prioritize tasks

Organizational skills

Collaborative skills

Education

Bachelor's Degree

Tools

Zendesk

Job description

Content Quality Administrator (Fixed Term - 1 year)

As part of Believe’s Content Operations division, TuneCore Service is seeking a dedicated Content Quality Administrator to join our Central Operations team in India. This is a fixed‑term contract for one year. The role involves working closely with our international content team to ensure the quality and accuracy of music content on TuneCore, focusing on both local and global releases.

Key Responsibilities

• Review every music release submitted by artists, including metadata, cover thumbnails, and other content, ensuring compliance with store guidelines.
• Coordinate effectively with the Believe and TuneCore central teams to validate releases and ensure smooth processing.
• Provide timely customer support to clients within TuneCore, offering relevant solutions in accordance with SLA requirements.
• Investigate instances of rejected releases or unsatisfactory activity, and report findings to management.

Qualifications

• Bachelor's Degree.
• Keen interest in the music industry, digital music platforms, and new technologies.
• Minimum of 2-3 years experience working with Zendesk.
• Excellent communication skills (both written and spoken) are mandatory.
• Proven experience in customer support and reporting.
• Proactive attitude with a desire to improve processes and tools.
• Highly organized, reliable, and capable of working independently.
• Motivated, curious, and able to prioritize tasks effectively.
• Strong team spirit and collaboration skills.
• Proficient in Microsoft Office.
• Extensive knowledge of US and international music markets, or a willingness to stay updated.

Benefits @Believe

#Flexibility– Just punch in leaves, not intime and out time.

#Office perks– a game of foosball, table tennis to bat the afternoon lacklustre, free event pass for exclusive and limited shows, music subscription, etc.

#Wellbeing– Caring by EUTELMED, professionals are at your disposal for advice and support, in your own language and culture.

#Transparency– engaged in secondary activity just disclose it to us.

#Sustainability– You can be a part of CSR program, represent yourself as a #shaper and contribute to a better future.

Disclosure

Believe strongly promotes equal treatment regardless of race, ethnicity, nationality, gender, sexual orientation, socio-economic status, age, marital or civil partner status, pregnancy or maternity, physical abilities, religious beliefs, political beliefs, or other ideologies.