Revenue Operations & CRM Executive - Arbour

Super Scholar; Mumbai; On-site; INR 540,000 - 660,000; Full time

Job summary

Arbour is seeking a Revenue Operations CRM Executive to own its Zoho CRM ecosystem with governance, data accuracy, integration, and security focus. The role reports to the COO and ensures CRM remains secure and aligned with business needs.

The candidate should have 3-6 years of hands-on CRM management, preferably with Zoho CRM, in a regulated environment such as financial services, and strong data governance skills.

Qualifications

• 3-6 years of hands-on CRM management experience.
• Experience with Zoho CRM or a comparable CRM.
• Ideally from financial services or another regulated environment.
• Strong understanding of CRM/Data Governance.
• Experience with CRM testing, change management and rollback processes.

Responsibilities

• Manage and govern the Zoho CRM system.
• Maintain the CRM-AIMS data boundary and monitor discrepancies.
• Configure and test CRM changes in a sandbox before production release.
• Maintain change logs, approvals and rollback plans.
• Set up investment deals, sales pipelines and marketing campaigns.
• Manage bulk imports, data migrations, backups and data quality.
• Identify and resolve recurring CRM issues at the root cause.
• Integrate CRM with email, WhatsApp, marketing automation and analytics.
• Build CRM reports and dashboards.
• Ensure leads are correctly sourced and automatically routed.
• Manage Fund Raising Investor Relations handover workflows.
• Handle CRM access, onboarding, offboarding and role-based permissions.
• Support data privacy and personal-data requests.
• Coordinate with external CRM vendors and manage their access/contracts.
• Provide day-to-day CRM support and troubleshooting.

Skills

Zoho CRM

CRM management

Data governance

Stakeholder management

CRM integrations

Data privacy

Education

Bachelor's degree

Postgraduate preferred

Job description

Revenue Operations CRM Executive - Arbour

Company: Arbour Alternate Advisors Pvt. Ltd.
Location: Chakala, Andheri East, Mumbai
Experience: 3-6 years
Function: Revenue Operations | CRM | Data Governance
Budget: Up to 6 LPA
Qualification: Graduate; Postgraduate preferred

About the Role

Arbour is looking for a Revenue Operations CRM Executive to take ownership of its CRM ecosystem, primarily Zoho , with a strong focus on CRM governance, data accuracy, integrations, reporting, change control and data security.

The role will work directly with the COO and will be responsible for ensuring the CRM remains accurate, secure, well-governed and aligned with business requirements.

Key Responsibilities

• Manage and govern the Zoho CRM system.
• Maintain the CRM-AIMS data boundary and monitor discrepancies.
• Configure and test CRM changes in a sandbox before production release.
• Maintain change logs, approvals and rollback plans.
• Set up investment deals, sales pipelines and marketing campaigns.
• Manage bulk imports, data migrations, backups and data quality.
• Identify and resolve recurring CRM issues at the root cause.
• Integrate CRM with email, WhatsApp, marketing automation and analytics .
• Build CRM reports and dashboards.
• Ensure leads are correctly sourced and automatically routed.
• Manage Fund Raising Investor Relations handover workflows.
• Handle CRM access, onboarding, offboarding and role-based permissions.
• Support data privacy and personal-data requests.
• Coordinate with external CRM vendors and manage their access/contracts.
• Provide day-to-day CRM support and troubleshooting.

Must-Have Profile

• 3-6 years of hands-on CRM management experience.
• Experience with Zoho CRM or a comparable CRM.
• Ideally from financial services or another regulated environment .
• Strong understanding of CRM/Data Governance .
• Experience with CRM testing, change management and rollback processes.
• Exposure to CRM integrations, reporting and automation.
• Understanding of data privacy and personal-data handling.
• Vendor/contract management experience.
• Strong ownership and stakeholder-management skills

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.