Sr. Executive - Zoho Systems and Integration

EC-Council; Mumbai; Sur place; INR 800 000 - 1 200 000; Plein temps

Résumé du poste

EC‑Council seeks a technically driven Sr. Executive to own the Zoho CRM environment, manage end-to-end integrations, and drive the Zoho‑to‑Salesforce migration. You will handle data flows, automation, and marketing integrations with Power BI and Zapier while documenting processes and ensuring system integrity.

You will collaborate across teams, implement Deluge customizations, and sustain CRM hygiene. Strong communication in English and independent ownership are essential for success in this

Qualifications

• Bachelor's degree in CS/IS or related field.
• 3+ years hands-on Zoho CRM experience with workflows, automation, and Deluge scripting.
• Experience integrating Zoho with external systems via REST APIs and webhooks.
• Familiarity with marketing and data reporting tools (Zoho Campaigns, Zoho Analytics, SalesIQ).
• Experience supporting CRM transitions (Zoho to Salesforce) including schema mapping and migration.

Responsabilités

• Capture, summarize, and document business requirements from meetings and calls.
• Manage Zoho CRM ecosystem including modules, workflows, automation rules, and custom functions.
• Maintain and troubleshoot integrations with Salesforce, SAP, PowerBI, payment gateways, and internal tools.
• Develop and support Zapier workflows and API-based connections for data sync.
• Extract, transform, and deliver data to the PowerBI team or back-up when connections fail.
• Lead documentation of business processes, data mappings, API endpoints, and system interconnectivity.
• Support Salesforce migration including field mapping, data migration, UAT coordination, and parallel run management.
• Proactively identify data/workflow gaps and drive resolution.
• Leverage Zoho Campaigns, SalesIQ, Forms, and Flow to manage marketing lifecycle and lead capture.
• Design and manage Deluge scripts and Zoho Creator apps for extending CRM functionalities.
• Ensure CRM hygiene through lead import governance and data deduplication.

Connaissances

Zoho CRM

Deluge scripting

REST APIs

Webhooks

Zapier

Salesforce integration

Power BI

English communication

Data governance

Formation

Bachelor's Degree in Computer Science, Information Systems, or related field

Outils

Zapier

Salesforce

SAP

Power BI

Zoho Campaigns

Zoho Analytics

SalesIQ

Zoho Creator

Description du poste

Job Title: Sr. Executive - Zoho Systems and Integration
Location: Mumbai (Andheri)
Job Code: R - 8070

www.eccouncil.org

Role Overview

We are seeking a technically sound and process-driven professional to take ownership of our Zoho CRM environment, support integrations across multiple systems, and drive the Zoho-to-Salesforce migration. The role involves end-to-end understanding and handling of data flows, automation, marketing and payment integrations, and third‑party platforms like Power BI and Zapier. This is a mission‑critical role requiring independent ownership, documentation discipline, and a sharp eye for detail.

Key Responsibilities

• Capture, summarize, and document business requirements provided via meetings, calls, or informal communication.
• Manage the current Zoho CRM ecosystem including modules, workflows, automation rules, and custom functions.
• Maintain and troubleshoot integrations with third‑party systems such as Salesforce, SAP, PowerBI, Payment Gateways, and internal tools.
• Develop and support Zapier workflows and API‑based connections for data sync.
• Extract, transform, and deliver data to the PowerBI team or act as backup when connections fail.
• Lead the documentation of business processes, data mappings, API endpoints, and system interconnectivity.
• Support ongoing Salesforce migration including field mapping, data migration, UAT coordination, and parallel run management.
• Proactively identify risks, inconsistencies, or gaps in data and workflows, and drive resolution.
• Leverage Zoho Campaigns, SalesIQ, Forms, and Flow to manage marketing lifecycle, lead capture, and workflow automation.
• Design and manage Deluge scripts, validation logic, and Zoho Creator apps (if used) for extending CRM functionalities.
• Ensure CRM hygiene through lead import governance, data deduplication, and structured record layouts.

Qualifications

• Bachelor's Degree in Computer Science, Information Systems, or related field.
• Minimum 3 years of hands‑on experience with Zoho CRM including custom workflows, automation, and scripting (Deluge).
• Demonstrated expertise in integrating Zoho with external systems via REST APIs, webhooks, and tools like Zapier.
• Familiarity with marketing and data reporting tools such as Zoho Campaigns, Zoho Analytics, and SalesIQ.
• Experience supporting CRM transitions (Zoho to Salesforce) including schema mapping and migration support.
• Experience with CRM data governance, lead lifecycle management, and reporting.
• Strong communication skills and ability to operate independently in high‑ownership roles.
• Exceptional written and verbal communication skills in English.
• Ability to interact professionally with diverse groups including executives, managers, and subject matter experts.
• Ability to prioritize tasks independently and manage multiple assignments simultaneously.
• . Knowledge of Shopify, e‑commerce processes, or web development projects will be an added advantage.

About Our Culture

EC‑Council is driven by a mission to strengthen global cybersecurity capability and advance the profession of ethical hacking and information security. Our teams operate across regions and cultures, united by integrity, professionalism, and a commitment to meaningful impact. Continuous learning and accountability are encouraged, empowering individuals to take ownership of their contributions. Respect, trust, and ethical conduct guide how we work with colleagues, partners, and the global cybersecurity community.

Additional Information

EC‑Council is an equal‑opportunity workplace and an affirmative action employer. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. We do not discriminate based on these or any other characteristics protected by applicable laws or regulations in the locations where we operate.
EC‑Council is dedicated to working with and providing reasonable accommodations to individuals with disabilities. If you have a medical condition or disability that limits your ability to complete any part of the application process and require reasonable accommodation, please contact us at [e-mail] and let us know how we can assist.
To be eligible for this position, candidates must be able to provide proof that they are either a citizen of the country or have legal authorization to work in the country where the position is posted and are currently residing there.

EC‑Council does not offer employment to ineligible candidates and reserves the right to revoke employment in case the candidate loses the authorization to work.
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