Retention Associate

Taskus; India; On-site; INR 530,000 - 760,000; Full time

Job summary

Taskus in India is seeking a Customer Retention Specialist responsible for analyzing retention, reducing churn, and delivering exceptional voice support.

You will collaborate with cross-functional teams to resolve complex issues, implement loyalty strategies, and communicate clearly with customers at all levels to drive satisfaction.

Qualifications

• Must understand customer retention principles and practices.
• Excellent written and verbal communication at all levels.
• Strong ability to analyze retention data and derive actionable insights.

Responsibilities

• Monitor and analyze customer retention rates to identify areas for improvement.
• Develop and implement strategies to increase customer loyalty and reduce churn.
• Collaborate with cross-functional teams to resolve complex customer issues through effective communication.
• Provide exceptional voice support to customers, addressing concerns and ensuring high levels of satisfaction.

Skills

Customer retention

Churn analysis

Communication skills

Voice support

Job description

Roles and Responsibilities :

• Monitor and analyze customer retention rates to identify areas for improvement.
• Develop and implement strategies to increase customer loyalty and reduce churn.
• Collaborate with cross-functional teams to resolve complex customer issues through effective communication.
• Provide exceptional voice support to customers, addressing their concerns and ensuring high levels of satisfaction.

Job Requirements :

• 1-10 years of experience in a similar role / industry.
• Strong understanding of customer retention principles and practices.
• Excellent voice quality, both written and verbal, with ability to communicate effectively at all levels.