Retention Executive

NIIT Foundation; Bardhaman; On-site; INR 167,000 - 279,000; Full time

Job summary

NIIT Foundation invites applications for a role focused on student engagement and information dissemination. You will call students and prospective learners to provide details about programs and ensure timely follow-ups.

You will maintain student databases and MIS records, capture feedback, and prepare daily, weekly, and monthly reports. The role requires basic computer skills, strong typing, and excellent communication to coordinate with internal teams and meet deadlines.

Qualifications

• 12th or graduate in any discipline.
• Basic computer skills with MS Excel, MS Word and Google Sheets.
• Very good typing speed with high accuracy and data uploading on portals
• Good communication and coordination abilities.
• Ability to work within timelines and manage multiple tasks efficiently.

Responsibilities

• Make calls to students and prospective students to provide information and engagement.
• Follow up on enquiries, registrations, programs, events, and other engagement activities.
• Capture feedback and experiences via calls and other channels.
• Maintain student databases and MIS records including follow-up status.
• Prepare and share daily, weekly, and monthly MIS reports on calls and conversions.
• Coordinate with internal teams to address student queries and ensure timely closure.

Skills

MS Excel

MS Word

Google Sheets

Typing speed

Communication skills

Coordination

Education

12th / Graduate in any discipline

Job description

NIIT Foundation (NF) is a not-for-profit education society ( NGO ) set up by the promoters of NIIT in 2004. Its mission is to positively impact the underprivileged of the country through educational initiatives and skill development programs . NIIT Foundation, an Education NGO has a mandate to reach the unreached, uncared and unattended to ensure inclusive development of India.

To shape the mandate, NIIT Foundation has begun a number of programs like donate for child education, skill development, Financial literacy and all, that positively impact the underserved of the country through various educational interventions. The intent of NF is to better understand the education and employability issues at the grassroots level. The organisation builds corporate and ngo partnerships for sustainable development.

Job Description

• Make calls to students and prospective students to provide information and maintain regular engagement.
  
• Follow up with students regarding enquiries, registrations, admissions, programs, events, and other engagement activities.
  
• Capture student feedback, concerns, suggestions, and overall experience through calls and other communication channels.
  
• Maintain and regularly update student databases, interaction records, follow-up status, and other MIS details.
  
• Prepare and share daily, weekly, and monthly MIS reports on calls, follow-ups, feedback, registrations, and conversions.
  
• Coordinate with internal teams to address student queries, resolve concerns, and ensure timely follow-up and closure.
  

Requirements

12 th /Graduate in any discipline.

Basic computer proficiency with good knowledge of MS Excel, MS Word, and Google Sheets.

Very Good typing speed with high accuracy and data uploading on portals

Good communication and coordination abilities.

Ability to work within timelines and manage multiple tasks efficiently .