Retention And Post-Sales Associate

Pregrad Private Limited; Dadri; Presencial; INR 350 000 - 500 000; Tempo integral

Resumo da oferta

Pregrad Private Limited is seeking a proactive Retention & Post-Sales Associate to manage student fee collections, drive revenue through upselling and cross-selling, and maintain strong relationships with enrolled students.

The role focuses on ensuring timely payments, improving student retention, and maintaining predictable daily and monthly cash flow. The ideal candidate will have 1+ year in EdTech and strong communication skills to handle high-volume outreach.

Qualificações

• Minimum 1 year of experience in EdTech, preferably in fee collection, post-sales, student retention or revenue management.
• Strong communication, negotiation, and objection-handling skills.
• Comfortable making high-volume outbound calls and following up on payments.
• Ability to work with revenue targets, collection trackers, and daily reporting.

Responsabilidades

• Manage pending fee collections and ensure timely payments from enrolled students.
• Make regular outbound calls and follow up on outstanding dues and installments.
• Maintain accurate records of payment commitments, collections, and overdue accounts.
• Resolve payment-related queries and coordinate with relevant teams as needed.
• Identify opportunities to upsell advanced programs and cross-sell relevant courses to existing students.

Conhecimentos

EdTech experience

Fee collection

Retention

Negotiation

CRM usage

Outbound calling

Follow-up discipline

Relationship management

Ferramentas

CRM tools

Google Sheets

MS Excel

Descrição da oferta de emprego

Job Description: Retention & Post-Sales Associate

Company: Pregrad Private Limited

Location: Sector 63, Noida

Experience: Minimum 1 year in EdTech

Employment Type: Full-time

About the Role

We are looking for a proactive and target-driven Retention & Post-Sales Associate to manage student fee collections, drive revenue through upselling and cross-selling, and maintain strong relationships with enrolled students. The role is responsible for ensuring timely payments, improving student retention, and maintaining predictable daily and monthly cash flow.

Key Responsibilities

1. Fee Collection & Payment Follow-ups

• Manage pending fee collections and ensure timely payment from enrolled students.
• Make regular outbound calls and follow up with students regarding outstanding dues and installment payments.
• Maintain accurate records of payment commitments, collections, and overdue accounts.
• Resolve payment-related queries and coordinate with the relevant teams when required.
• Identify opportunities to upsell advanced programs and cross-sell relevant courses to existing students.
• Generate additional revenue from the existing student base.
• Counsel students on suitable learning programs based on their career goals and requirements.

3. Student Retention & Relationship Management

• Build and maintain strong relationships with enrolled students.
• Proactively engage with students to understand concerns affecting continued participation or payments.
• Coordinate with academic and operations teams to resolve student issues and minimize dropouts.
• Follow up with students at risk of discontinuing their programs.

4. Cash Flow & Revenue Management

• Maintain and monitor daily and monthly fee collection targets.
• Track expected collections, actual receipts, pending payments, and payment commitments.
• Prepare daily collection reports and monthly cash flow updates.
• Ensure accurate and timely reporting of collection performance to the reporting manager.

5. Reporting & Performance Management

• Maintain updated records in the CRM and collection trackers.
• Monitor key metrics, including collection rate, overdue fees, retention rate, and upsell/cross-sell revenue.
• Achieve assigned daily, weekly, and monthly targets.

Required Qualifications & Skills

• Minimum 1 year of experience in EdTech, preferably in fee collection, post-sales, student retention, or revenue management.
• Strong communication, negotiation, and objection-handling skills.
• Comfortable making high-volume outbound calls and conducting payment follow-ups.
• Ability to work with revenue targets, collection trackers, and daily reporting.
• Basic proficiency in CRM tools, Google Sheets, and MS Excel.
• Strong follow-up discipline, ownership, and a target-oriented mindset.

Key Performance Indicators (KPIs)

• Daily and monthly fee collection achievement.
• Reduction in overdue and pending payments.
• Student retention and reduction in dropouts.
• Revenue generated through upselling and cross-selling.
• Accuracy of daily collection reports and cash flow forecasts.
• Follow-up productivity and conversion rates.

Ideal Candidate Profile

The ideal candidate is commercially driven, persistent with follow-ups, comfortable handling payment-related objections, and capable of balancing student relationships with business revenue objectives.