Retail Training Manager (Watches)-Delhi

APAC Talent Attraction; Delhi; On-site; INR 300,000 - 420,000; Full time

Job summary

A leading learning solutions company in Delhi seeks a dynamic individual for client training delivery. The role involves ensuring quality management of training sessions, identifying improvement opportunities, and enhancing customer experience. Candidates should have in-store training experience, confidence, and fluency in English and Hindi. Willingness to travel across India (15-18 days a month) is essential.

Qualifications

• Need matured individuals with in-store training experience (on paper).
• Experience in Retail store product training is mandatory.
• Willing to travel to PAN India to conduct sessions (15-18 days a month).
• Fluent in English/Hindi.

Responsibilities

• Accountable for ensuring quality delivery and self KPIs are managed and improved.
• Identify critical opportunities for improvement within the organization.
• Facilitate action on VoC to enhance customer experience.

Skills

In-store training experience

Fluency in English

Fluency in Hindi

Confidence and energy

Job description

One of the most admiring learning solutions companies in India and Africa, providing end to end new age learning solutions to 400+ Corporate clients across this region.

We have over 3,000 learning and development specialists and their domain expertise in across 21 industry verticals.

In terms of accolades, we have one Brandon Hall Gold Award for best unique sales training program in 2021, we are one of top 11 among India's great places to work in, 2019.

Job Description

The Role is developed to serve the client with various Products & Skill set training delivery. This role, working closely with Zonal business team, is accountable for ensuring that Quality delivery and self KPIs are managed and improved. Identify critical opportunities for improvement within the various parts of the organization, and enable addressing the same. Be the custodian of the customer, within the organization, in terms of facilitating action on VoC to enhance customer experience.

Qualifications

• Need matured individuals with in-store training experience (on paper)
• Max age limit-32
• Experience in Retail store product training is mandatory
• High on confidence/energy levels
• Should be fluent in English/Hindi
• Willing to travel to PAN India to conduct sessions (15-18 daysa month)

Additional Information

All your information will be kept confidential according to EEO guidelines.