Retail Trainer

Titan Company; Delhi; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Titan Company in Delhi seeks an experienced Learning & Development leader to design and deliver training for store teams across the North region, focusing on product knowledge, sales capability, and behavioural coaching.

You will manage the LMS and coordinate with regional teams to ensure timely execution of induction programs, certifications, and learning events, while driving store performance and exceptional customer experiences.

Qualifications

• 6–8 years in Learning & Development or Retail Training.
• Luxury retail experience with client engagement and service.
• Hands-on retail sales knowledge of customer journey and consultative selling.
• Strong facilitation and presentation skills for diverse learners.
• Experience designing product, sales capability and behavioural programs.
• Excellent coaching and stakeholder management to improve on-floor performance.

Responsibilities

• Plan and execute L&D initiatives aligned to regional and corporate requirements.
• Lead induction training for existing stores and new openings.
• Handover new stores with exclusive induction and setup support.
• Manage LMS Knowledge Portal and ensure module completion on time.
• Organize regional learning events and track training effectiveness.
• Coordinate regional requirements with ABMs/RBMs and close training gaps.
• Support stores to drive sales during key events and festivals.

Skills

L&D

Retail Training

Sales Capability

Facilitation

Coaching

Stakeholder Mgmt

Job description

Job Requirements

1.Ensuring store preparedness for evolving retail store team & talent needs in the area of managing the store Ops and being in sync with business needs.

2.To closely work with the retail team and aligning to the regional and corporate training requirements.

3.To ensure Induction Training programs are completed for new employees in existing stores and for new store openings.

4.Hand-holding new stores – exclusive induction training and support in setting up the store operations.

5.To ensure L&D reports are shared with relevant stakeholders within Timelines.

6.Managing LMS – Knowledge Portal for the region. Ensuring the completion of learning modules by the store staff therein.

7.To ensure Product/Process/Behavioural training Programs are planned and executed within timelines.

8.To ensure Certification Programs are completed within timelines.

9.Organize and manage various Learning events for the region.

10.Handling regional requirement and projects.

11.Supporting the stores in the region to drive sales during key event/festival period such as Akshaya Tritiya, Dhanteras etc.

Sales: Store Compliance

1.To ensure the store staff are trained on ZWOL to ensure world class service to the customers.

2.Conduct ZWOL Role Plays and coaching employees on the areas of improvement.

3.Monitor LMS data and ensure active/inactive data is maintained on a monthly basis.

4.Coordinate with ABM’s & RBM and ensure the training gaps are adhered store wise within the region.

5.Hold a Monthly Review Meeting on store training and effectiveness with the RBM and ABM’s sharing business and training insights, basis the trainings completed

Work Experience

• 6–8 years of experience in Learning & Development, Retail Training, or Sales Capability, preferably in the luxury retail industry.
• Prior experience in luxury retail with a strong understanding of luxury client engagement and service excellence.
• Hands-on experience in retail sales with a proven understanding of customer journey, consultative selling, and relationship management.
• Strong facilitation and presentation skills, with the ability to engage diverse learner groups across experience levels.
• Experience designing and delivering product knowledge, sales capability, and behavioural training programs.
• Excellent coaching, observation, and feedback skills to improve on-floor performance and sales outcomes.
• Strong communication and stakeholder management skills, with the ability to collaborate across retail, business, and cross-functional teams.
• Proficiency in training needs analysis, learning effectiveness measurement, and capability-building initiatives.
• Comfortable with frequent travel across the North region to support boutiques and retail teams.
• Passion for luxury, craftsmanship, jewellery, fashion, and creating exceptional customer experiences.