Retail Store Manager

Lenskart; Rudrapur; Sur place; INR 450 000 - 600 000; Plein temps

Résumé du poste

Lenskart in India is seeking a Store Manager to lead daily operations at our outlet. You will drive store sales, improve conversions, and ensure outstanding customer experience while mentoring staff and maintaining high morale.

You will manage stock, cash procedures, and SOP adherence, scheduling shifts and coordinating with cross-functional teams to deliver seamless service and eyewear fittings. Graduate, with strong leadership and communication, is required.

Qualifications

• Graduate required.
• Ability to translate strategy into store execution.
• Strong communication and listening skills.
• Ability to multitask and prioritize under pressure.
• Willingness to lead and coach staff.

Responsabilités

• Drive store sales, conversions and customer satisfaction.
• Maintain high staff morale and develop team.
• Manage cash reconciliation and stock integrity.
• Schedule shifts to meet business needs; ensure SOP adherence.
• Ensure eye check-ups and SOP compliance in store.

Connaissances

Customer focus

Sales leadership

Communication

Team development

Multitasking

Formation

Graduate

Outils

POS System

Description du poste

JOB DESCRIPTION-STORE MANAGER

Title Store Manager

Reporting to Area Operations Manager

Skip Level – City/Zonal Manager

About Lenskart

With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers’ eye powers.

About the Role

A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store.

Responsibilities

Area Activities expected to be performed by a Lenskart Store Manager

Customer focus: Driving Net Promoter Score Greeting customers when they enter store and coaching the team to do the same Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team Striving to have long lasting and fruitful relationships with each of our customers Driving sales vs. Driving the sales of the store to meet the allotted targets by allocating the targets to the staff Developing a culture of high sales performance expectations, i.e. Sales Leadership Motivating and inspiring the field team to drive for results Assessing field capability and establish performance priorities at group level

People assisting in recruiting and selecting high potential staff, providing effective on-the-job training and guidance to team members making use of company development training modules (Attrition Delivering clear, motivating and constructive feedback in a timely manner to all retail associates Evaluating the training needs of store associates and working closely with L&D department to Control) execute the developmental plan Understanding the reasons for attrition and taking measures to control it Monitoring cash reconciliation to ensure there is no mismatch of store funds

Cash & Inventory ensuring availability of required merchandise and services Conducting stocktakes regularly Ensuring the staff at store level has basic understanding of POS System to ensure transactions management are properly and effectively processed Performing the necessary quality checks for the new products Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart CustomerEnsuring that all store employees, including the Optometrist, are taken care of and their issues Supervision are resolved Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards

Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees SOP adherence & implementation Updating colleagues on business performance, new initiatives and other important issues Scheduling the team’s shift timings to meet the store’s business needs and demands Ensuring staffing levels are adequate to effectively operate the store Maintaining the store as per Lenskart standards, regularly cleaning the frames and other Store upkeep & maintenance equipment at the store Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store Personal attributes & competencies Minimum qualification: Graduate Ability to act as a link between strategy and execution Ability to develop and inspire people to achieve their best Ability to build rapport and trusting relationships Ability to understand stated and unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to a changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority