Retail Store manager

Purplle.com; Kollam, Thiruvananthapuram; Sur place; INR 500 000 - 900 000; Plein temps

Résumé du poste

Purplle is seeking an experienced Store Manager for our Pampakuda store in Kerala. You will oversee day-to-day retail operations, drive sales, and manage a team of Beauty Advisors to deliver excellent customer service.

Responsibilities include supervising inventory, visual merchandising, promotions, and compliance with company standards. The role requires leadership, strong communication, and a focus on achieving business targets in a fast‑paced beauty retail environment.

Qualifications

• Graduate with any discipline; retail knowledge preferred.
• Minimum 2–4 years in retail store management.
• Experience in beauty, cosmetics, fashion or lifestyle retail is a plus.
• Strong leadership and team management capabilities.
• Excellent communication and interpersonal skills.
• Solid sales orientation and business acumen.

Responsabilités

• Manage day-to-day store operations, opening/closing procedures, visuals, stock and hygiene.
• Drive store sales, monitor daily performance, and implement promotions and upselling.
• Lead Beauty Advisors, prepare rosters, manage attendance and training.
• Ensure excellent customer service and handle complaints and escalations.
• Oversee inventory, billing, cash management and coordination with warehouse.

Connaissances

Leadership

Team management

Sales orientation

Communication skills

Customer service

Interpersonal skills

Formation

Graduate degree

Description du poste

Job Description Store Manager

Purplle – Hiring

Company: Purplle – Beauty & Personal Care Retail

Position: Store Manager

Location: Pampakuda, Ernakulam, Kerala

Department: Retail Operations

Reporting to: Area Manager / Cluster Manager

Job Summary

Purplle is looking for an experienced and result-oriented Store Manager to manage its retail store operations at Pampakuda. The candidate will be responsible for driving sales, managing store staff, ensuring excellent customer service, maintaining operational standards and achieving business targets.

Key Responsibilities

1. Store Operations

• Manage day-to-day store operations and ensure smooth functioning.
• Ensure proper store opening and closing procedures.
• Maintain visual merchandising, product displays and store hygiene.
• Monitor stock availability, inventory and replenishment.
• Ensure compliance with company policies and operational standards.

2. Sales & Business Performance

• Drive store sales and achieve monthly revenue targets.
• Monitor daily sales, conversion rates and average transaction value.
• Identify opportunities to improve store performance.
• Implement promotional activities and upselling strategies.
• Analyse sales reports and take corrective actions.

3. Team Management

• Lead, motivate and manage Beauty Advisors and other store staff.
• Prepare duty rosters and manage shift schedules.
• Monitor employee attendance, grooming and performance.
• Conduct regular team briefings and product training.
• Support recruitment, onboarding and employee development.

4. Customer Experience

• Ensure excellent customer service and customer satisfaction.
• Handle customer complaints and escalations.
• Ensure customers receive appropriate beauty and skincare recommendations.
• Maintain high standards of customer engagement.

5. Inventory & Compliance

• Monitor stock movement and inventory accuracy.
• Prevent stock loss, damage and pilferage.
• Ensure proper billing and cash management.
• Coordinate with warehouse and operations teams.
• Maintain required store documentation and reports.

Eligibility Criteria

• Graduate in any discipline preferred.
• Minimum 2–4 years of experience in retail store management.
• Experience in beauty, cosmetics, fashion or lifestyle retail preferred.
• Strong leadership and team management skills.
• Good communication and interpersonal skills.
• Strong sales orientation and business acumen.
• Ability to manage store operations and achieve targets.

Key Performance Indicators (KPIs)

• Monthly sales achievement.
• Store profitability and productivity.
• Customer satisfaction.
• Conversion rate and average transaction value.
• Inventory accuracy and stock loss control.
• Team productivity and employee retention.

Compensation & Benefits

• Salary: As per experience and company standards.
• Performance-based incentives.
• PF and ESIC as applicable.
• Career growth opportunities.
• Professional training and development.