Retail Sales Supervisor

Puma; Khanna; On-site; INR 350,000 - 550,000; Full time

Job summary

PUMA India is seeking a Store Manager to lead and promote a high-performance sales culture in our Khanna retail store. You will drive sales, coach the team, and ensure excellent customer experiences while maintaining store standards.

Responsibilities include inventory, merchandising, reporting, and compliance with company policies. The role requires strong leadership, communication, and a passion for sports fashion.

Qualifications

• Core sales leadership and customer service skills.
• Ability to coach teams and drive KPIs.
• Experience in stock management and store merchandising.

Responsibilities

• Manage and drive sales, KPIs, and profitability in-store.
• Lead daily store operations and team communication.
• Ensure high standards of customer service and conflict resolution.

Skills

Sales Management

Leadership

Customer Experience

Store Operations

Inventory Management

Visual Merchandising

Reporting

Compliance

Communication

Job description

Manage and promote sales culture within Retail Store to achieve or exceed sales, KPIs, and profitability golas to position PUMA to be the Fastest Sports Brand in the world.

• Sales Management: Drive and achieve sales, KPIs, and profitability goals via offering and showing products to customers, assisting them in choosing products, consulting on product purposes, properties, quality, care rules, prices, offer substitute, new, and related products, calculating purchase costs, issuing receipts, preparing documents, packing purchases, and handling exchanges.
• Leadership: Leadership skills are essential for overseeing daily store operations, and fostering effective communication within the team.
• Customer Experience: Ensure high standards of customer service and engagement on the sales floor.Take measures to prevent and resolve conflict situations.
• Store Operations: Oversee daily store operations, including opening and closing procedures.
• Inventory Management: Manage stock levels, conduct inventory counts, and ensure product availability.
• Visual Merchandising: Maintain store presentation and visual merchandising standards.
• Reporting: Prepare and analyze sales reports, and provide insights to improve performance.
• Compliance: Ensure compliance with company policies, procedures, and legal requirements.
• Communication: Foster effective communication within the team and with other departments.