Retail Sales Manager - (Luxury CRM & Sales Support)

Alliance Recruitment Agency; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

V&N Luxury is seeking a dynamic, articulate client engagement professional to support conversations, relationships, and sales processes across luxury items. You will work closely with the founders and senior team to ensure every client interaction is organised, responsive, discreet, and personalised.

You will engage with clients across watches, cars, bags, art, and other collectibles, coordinating viewings and documentation while maintaining CRM records and ensuring timely follow‑ups.

Qualifications

• 2–6 years in luxury retail, hospitality, or premium sales.
• Strong communication and interpersonal skills with local language.
• Highly organized, detail-oriented, and proactive.
• Comfortable with high-profile clients and discretion.
• Experience using CRM systems and digital tools.

Responsibilities

• Assist in engaging with existing, referred, and prospective clients.
• Maintain CRM with client preferences, interactions, and follow-ups.
• Support sales journey — from initial conversations and enquiries through viewings, follow-ups, and transaction coordination.
• Coordinate appointments, private viewings, product information, quotations, documentation, and client communication.
• Assist with inventory tracking and coordination across watches, automobiles, bags, art, and other collectible categories.
• Maintain accurate records of client requirements, leads, enquiries, and pending actions.
• Support senior team members with client presentations, research, product information, and sales materials.
• Build familiarity with luxury products, provenance, pricing, and the nuances of each category.
• Ensure timely and polished follow‑up with clients and maintain a high standard of discretion.

Skills

Strong communication

Interpersonal skills

CRM systems

Discretion

Client engagement

Attention to detail

Organised

Multitasking

High-profile clients

Professional appearance

Tools

CRM software

Job description

V&N Luxury is a private destination for exceptional collecting, bringing together rare and

highly sought-after objects across Modern Indian Art, pre-owned hyper-luxury watches,

hypercars, Hermès bags, and heritage and vintage chandeliers. The business is built around

rarity, provenance, authenticity, craftsmanship, discretion, and enduring desirability.

We are looking for a dynamic, articulate, and people-oriented individual to support client

engagement, CRM, sales processes, and the day‑to‑day coordination required to deliver a

thoughtful luxury experience.

Role Overview

This is a client-facing role supporting conversations, relationships, and sales processes across V&N Luxury.

You will work closely with the founders and senior team members to ensure that every client interaction is organised, responsive, discreet, and personalised.

Key Responsibilities

• Assist in engaging with existing, referred, and prospective clients
• Maintain and update CRM systems with client preferences, interests, interactions, and follow‑ups
• Support the sales journey — from initial conversations and enquiries through viewings, follow‑ups, and transaction coordination
• Coordinate appointments, private viewings, product information, quotations, documentation, and client communication
• Assist with inventory tracking and coordination across watches, automobiles, bags, art, and other collectible categories
• Maintain accurate records of client requirements, leads, enquiries, and pending actions
• Support senior team members with client presentations, research, product information, and sales materials
• Build familiarity with luxury products, provenance, pricing, and the nuances of each category
• Ensure timely and polished follow‑up with clients and maintain a high standard of

Ideal Candidate

• 2–6 years of experience (luxury retail, hospitality, sales, client servicing, private banking, premium automobiles, or high‑end retail preferred)
• Strong communication and interpersonal skills, with proficiency in the local language
• Organised, detail‑oriented, proactive, and comfortable managing multiple client requirements
• Comfortable interacting with discerning and high‑profile clients
• Professional appearance, polished manner, and strong attention to discretion
• Confident with CRM systems, email, documentation, and day‑to‑day digital tools
• Eager to learn about luxury, collectibles, art, watches, automobiles, fashion, and design
• Looking to build a long‑term career in the luxury and collectibles space

What We Value

This role is less about conventional selling and more about understanding — the ability to observe, listen, remember, and support meaningful conversations that develop into long‑term client relationships and thoughtful acquisitions.